About the position
We are hiring experienced Bilingual Collections Agents in Medellín, Colombia. This role involves handling challenging customer conversations, negotiating payment arrangements, and working toward performance targets while providing a professional and compliant customer experience. The position is intended for a collections professional, particularly someone with BPO or contact center experience, third-party collections experience, and familiarity with FDCPA and collections compliance requirements.
This is a full-time independent contractor opportunity with compensation of \$300–\$315 USD per week, paid weekly in arrears, plus performance-based commission opportunities. The role is described as remote, but candidates must be physically located in Medellín and able to work a hybrid schedule. The recruitment process may include a resume review, pre-screen questionnaire, one-way video interview, and live interview. The role requires strong written and verbal English, as well as fluent Spanish.
Responsibilities
• Handle inbound and outbound collections calls professionally and confidently.
• Contact customers regarding delinquent accounts and work toward appropriate resolutions.
• Negotiate payment arrangements according to established guidelines.
• Handle objections, resistance, and difficult conversations professionally.
• Follow collections policies, procedures, and applicable compliance requirements.
• Maintain accurate documentation of customer interactions, account activity, and payment arrangements.
• Meet individual and team performance targets.
• Follow up consistently on outstanding accounts.
• Protect customer information and maintain appropriate confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.
Requirements
• At least 1 year of BPO or contact center collections experience.
• Experience handling inbound and outbound collections calls.
• Experience negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English communication skills, written and spoken.
• Fluent Spanish communication skills.
• Experience handling customer objections and difficult collections conversations.
• Experience working toward individual or team collections performance targets.
• Must be located in Medellín, Colombia, and able to work a hybrid schedule.
Nice-to-haves
• Previous third-party collections experience.
• Previous hybrid or remote work experience.
Benefits
• Ongoing training and coaching.
• Supportive, performance-driven team environment.
• Opportunities for professional growth and advancement.
• Remote work opportunity in Medellín.
• Performance-based earning potential.
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