Note: The job is a remote job and is open to candidates in USA. HiTHIUM Energy Storage manufactures stationary energy storage products for large-scale energy projects and commercial and industrial customers. The BESS Field Service Project Manager leads the execution and lifecycle management of utility-scale Battery Energy Storage System projects, coordinating field teams, resources, schedules, technical issue resolution, safety, quality, compliance, and customer communications.
Responsibilities
- Review customer contracts, technical requirements, project scope, and service obligations
- Develop and monitor field execution plans, resource requirements, schedules, and project milestones
- Ensure projects are properly prepared for field mobilization, including personnel, tools, equipment, documentation, and site requirements
- Identify project risks early and establish mitigation plans
- Ensure project activities comply with company procedures, customer requirements, and applicable regulations
- Coordinate Field Service Engineers (FSEs), 3rd party service providers, customers, and internal resources throughout installation, commissioning, various testing, preventive maintenance
- Track project milestones, schedule performance, site readiness, and resource utilization
- Identify schedule risks and drive corrective actions to keep projects on track
- For operating BESS sites, coordinate internal and external resources to resolve service issues and continuously improve Mean Time to Repair (MTTR)
- Identify recurring or high-impact technical issues and escalate them to the appropriate engineering, quality, product, or management teams
- Coordinate with other departments and resources to develop effective corrective actions to meet product requirements and contractual obligations
- Drive technical issues through root-cause analysis, corrective action, implementation, and final closure and minimizing customer impact
- Conduct or coordinate field safety reviews, quality inspections, and compliance checks
- Maintain a zero-incident mindset and proactively identify and mitigate field safety risks
- Establish regular customer communication, including daily/weekly status updates, project meetings, and issue reviews as appropriate
- Communicate project status, risks, schedule impacts, technical issues, and recovery plans clearly and professionally
- Manage customer expectations throughout project execution and service activities
- Coordinate the resolution of customer concerns, complaints, and field disputes
Skills
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related
- 3+ years of field service, commissioning, technical support, or project management experience in one or more of the following industries:
- Battery Energy Storage Systems (BESS) / Lithium-ion batteries
- Electric vehicles / power electronics
- Solar / renewable energy
- Industrial electrical systems or related high-tech industries
- Demonstrated experience coordinating field projects and managing project schedules, resources, and milestones
- Working knowledge of BESS electrical architecture, battery systems, power conversion systems (PCS), and/or energy management systems (EMS)
- Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation
- Strong analytical, troubleshooting, communication, and project-management skills
- Ability to work effectively in a fast-paced, customer-facing environment
- Strong commitment to workplace safety and quality
- Remote-based position within the United States, preferably in DFW area
- Travel of up to 50% may be required depending on project and customer needs
- Travel may include customer sites, BESS installations, commissioning locations, service sites, EPC facilities, and company facilities
- Ability to work occasional extended hours, weekends, or holidays when required to support critical project milestones or customer emergencies
- Experience with utility-scale BESS commissioning, operations, or maintenance
- Experience working with EPC contractors, utilities, renewable energy developers, or large commercial/industrial customers
- Knowledge of NFPA 70E, OSHA requirements, NEC, UL 9540, UL 9540A, UL 1973, or other applicable BESS standards
- PMP certification or equivalent project management experience
- Experience managing subcontractors and third-party service providers
- Experience with root-cause analysis, CAPA, and continuous improvement methodologies
Benefits
- Remote-based position within the United States, preferably in DFW area.
Company Overview
Company H1B Sponsorship