Note: The job is a remote job and is open to candidates in USA. ProService Hawaii is a Hawaii-based professional employer organization providing payroll, human resources, and benefits services. The Benefit Services Consultant owns a client portfolio and serves as the primary benefits contact, supporting plan strategy, compliance, eligibility changes, qualifying life events, open enrollment, audits, and benefits education.
Responsibilities
- Serve as the primary benefits contact for assigned clients and their employees — delivering proactive, consultative support on plan strategy, compliance, employee communications, and benefits education
- Guide clients and employees through eligibility changes and qualifying life events, explaining impacts, required documentation, and processing timelines clearly and accurately
- Facilitate and support annual open enrollment, including document audits, plan recommendations, employee education sessions, and enrollment processing
- Conduct eligibility audits across HRIS platforms, identify discrepancies, and ensure accuracy of enrollment records
- Proactively identify benefits gaps or opportunities within a client’s program and recommend plan adjustments aligned with workforce needs and budget
Skills
- Prior experience in benefits administration, consulting, or a client-service-focused HR or PEO environment is required
- Strong working knowledge of healthcare benefit plans and applicable regulations (ERISA, ACA, HIPAA, COBRA) is expected coming in
- We welcome applications from candidates based anywhere in Hawaii, including neighbor islands, who would work a hybrid schedule (in-office Tuesday–Thursday, with remote flexibility on Monday & Friday)
- We also welcome fully remote candidates based on the US Mainland within the following states: California, Washington, Oregon, Idaho, and Nevada
- Remote candidates must be available during Hawaii Standard Time (HST / UTC-10) business hours
- In office (Hawaii): Tuesday – Thursday | Remote: Monday & Friday | Remote (Mainland): HST business hours required
Benefits
- Hybrid or remote work arrangements: Hawaii-based employees work in-office Tuesday–Thursday with remote flexibility on Monday & Friday; mainland employees may work fully remote from California, Washington, Oregon, Idaho, or Nevada.
- Clear paths to advance within the Benefits Consultant track and into senior advisory, team lead, and management roles across the benefits organization.
- Internal roles post first.
- Reimbursement for certifications, conferences, and memberships.
- Fully paid healthcare.
- 401(k) matching.
- Paid parental leave.
- Student loan assistance.
- Employee assistance programs.
- Paid time off.
Company Overview