Note: The job is a remote job and is open to candidates in USA. Artemis is hiring a B2C Account Manager to manage day-to-day relationships with its Med Spa partners. The role coordinates marketing activity with internal teams, reviews campaign performance with partners, and identifies ways to improve results, satisfaction, and retention.
Responsibilities
- Act as a primary point of contact for a portfolio of med spa and aesthetic clinic partners on the ads program
- Manage day-to-day partner queries and ensure timely resolution of requests
- Coordinate with internal teams including marketing operations, onboarding, appointment setting and billing
- Lead monthly performance review calls with partners, discussing marketing campaign results, lead performance, and next steps
- Monitor partner satisfaction and identify opportunities to improve retention and engagement
- Support onboarding of new clinic partners into the marketing programme
- Maintain accurate records of communications, actions, and performance updates
- Analysis of client data to review performance
- Planning future media plans around seasonality
- Escalate issues or risks where appropriate and help drive solutions
- Provide first-line support for partner billing inquiries and concerns
Skills
- 1 year hands-on experience working on Meta performance campaigns
- 1-2 years experience in client services, account management or customer success
- Excellent communication and presentation skills
- AI-driven mindset - comfortable experimenting with AI tools and finding practical ways to incorporate them into day-to-day client management
- Strong organisational skills with the ability to manage multiple clients and priorities
- Commercial awareness and confidence discussing performance metrics
- Comfortable building relationships with business owners and senior stakeholders
- Proactive, calm under pressure, and solutions-oriented
- Experience in beauty, aesthetics, healthcare, or wellness industries
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