Note: The job is a remote job and is open to candidates in USA. Wayfair is hiring an Outbound Sales Manager to lead and develop a team of outbound sales representatives. The role is accountable for team performance, coaching, pipeline health, and day-to-day execution, while partnering with sales leadership and cross-functional teams to improve customer experience and team processes.
Responsibilities
- Lead, coach, and develop a defined team of outbound sales representatives through weekly 1:1s, call reviews, in-the-moment support, and ongoing feedback
- Set clear expectations and help the team deliver against sales, productivity, quality, and customer-outcome goals
- Review performance and activity trends, identify root causes, and turn insights into focused coaching and team actions
- Manage pipeline health by reviewing opportunity quality, customer context, next steps, aging, and handoffs; support reps with deal strategy and follow-through
- Build a team environment where people understand priorities, receive timely feedback, are recognized for strong contributions, and can raise issues early
- Support new-hire onboarding and ramp, ongoing skill development, and appropriate performance or attendance conversations
- Communicate team results, risks, and recommendations to sales leadership; escalate issues early with relevant evidence and a proposed path forward
- Partner with cross-functional teams to resolve customer or operational issues and implement approved process and tooling changes
- Identify recurring workflow challenges and contribute practical improvements that make team execution more effective and consistent
Skills
- Experience leading, coaching, or developing a sales team, or equivalent experience demonstrating readiness for people leadership
- A track record of driving sales execution and holding yourself and others accountable to clear goals
- Ability to use performance data, CRM or pipeline information, and customer interactions to identify trends and guide action
- Strong coaching and communication skills, including the ability to give direct, constructive feedback and adapt your approach to different people
- Sound judgment in prioritizing competing needs, resolving day-to-day issues, and knowing when to involve leadership or partner teams
- Strong organization and follow-through, with the ability to manage recurring coaching, pipeline, and operational responsibilities
- A collaborative, customer-focused approach and interest in improving team processes over time
Benefits
- A performance-based bonus of $24,000 per year.
Company Overview
Company H1B Sponsorship