Note: The job is a remote job and is open to candidates in USA. Innovative Solutions is seeking a Technical Account Manager to manage customer relationships, cloud projects, resources, and AWS technology strategy across a portfolio of accounts. The role coordinates internal teams, oversees AWS cloud engagements, manages project schedules and budgets, supports solution engineering, and drives customer success and account growth.
Responsibilities
- Managing customer relationships associated to Managed Service Agreements and AWS Cloud projects
- Assigning, overseeing, and providing direction to technical team members to ensure they are actively working towards established milestones
- Organizing, executing, and delivering cloud-based projects to include Managed Cloud Services, Cloud Migrations, Application Modernization and Development, and Well Architected Reviews (WARs)
- Collaborating with internal stakeholders at Innovative to define scope and customer goals, as well as managing potential risks and ensuring quality of services delivered
- Holding regular internal review meetings for each assigned account to determine progress and address any challenges
- Effectively managing multiple projects at once, including project schedules, budgets, and deliverables
- Act as point of escalation for junior members of the team for both client and system roadblocks
- Participating in the estimating and solution engineering process for all new engagements within your account base
- Scheduling additional technical consultations for customers as needed to optimize the performance of their cloud environment(s)
- Presenting, reviewing, and gathering feedback on final deliverables with customers
- Engaging with the sales team in identifying opportunities for improvement within accounts and pursuing cross-sell and up-sell opportunities
- Exceeding customer expectations by proactively communicating with all stakeholders involved in ensuring a high return on investment for each engagement
Skills
- Bachelor's Degree, with 5+ years of relevant experience managing projects in the tech industry
- Ability to build a strong foundation of knowledge around AWS Cloud Services and the cloud ecosystem
- Well-established knowledge of project management methodology
- Demonstrated success in prior project management and/or account management roles with ability to deliver high quality services and unmatched customer experiences
- Proven ability to build, engage, and manage relationships with both internal and external customers
- Ability to achieve AWS Cloud Practitioner upon hire (must have)
- 2x quarterly travel to our Rochester, NY headquarters
- Desire to achieve an AWS Solutions Architect Associate (nice to have)
- Hands-on experience managing AWS customer environments – this is highly preferred
- AWS certification(s) such as Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator
- Experience in an MSP (Managed Service Provider) environment or customer-facing technical account management role
- Familiarity with ITIL frameworks or service management methodologies
- Experience with cloud migration projects or hybrid cloud environments
- Previous experience in professional services or consulting
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship