Note: The job is a remote job and is open to candidates in USA. Simpatico Systems is seeking an Automation Software Engineer to build, implement, and maintain automation solutions for clients and internal operations. The role focuses on coding, scripting, integrations, testing, production deployment, monitoring, troubleshooting, AI-assisted automation, documentation, and stakeholder communication.
Responsibilities
- Design, build, and configure automation solutions to meet business and technical requirements
- Test and validate solutions before production deployment, following department standards
- Monitor production automations, investigate issues, and resolve incidents promptly
- Diagnose root causes of operational problems and implement sustainable fixes rather than temporary workarounds
- Build and extend AI-assisted automations using our platform stack (Pia, Thread, ElectroNeek), working within governance standards set by SOC/Compliance
- Identify automation opportunities across client environments and service delivery
- Maintain documentation, runbooks, and support procedures so any engineer can support your work
- Communicate proactively with technical teams and business stakeholders, flagging risks early and following through on commitments
Skills
- Hands-on experience with at least one scripting or programming language (e.g., PowerShell, Python, C#, JavaScript) — you have written and modified working code and are motivated to develop further. Junior-level experience is acceptable; demonstrated hands-on experience is required
- Exposure to connecting systems together — APIs, webhooks, integrations, or data transfers — through work, projects, or self-directed learning
- Sound troubleshooting instincts: the ability to isolate a problem, form a hypothesis, and test it methodically
- Clear written and verbal communication with both technical and non-technical audiences
- Accountability: you meet commitments, surface risks early, and follow established processes
- Experience with our stack or comparable tools: ConnectWise Manage (PSA), Datto RMM, Pia, Thread, ElectroNeek — or equivalents like Autotask, NinjaOne, Rewst, n8n, or Power Automate
- Experience with AI-assisted or agentic automation tools in a service delivery environment
- Exposure to software engineering practices: version control, code review, testing
- Experience supporting or managing production systems (monitoring, incident response, change management)
- Familiarity with the MSP industry or comparable multi-client service operations
Company Overview