Note: The job is a remote job and is open to candidates in USA. Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The Automation Digital Product Manager will lead the end-to-end delivery of automation opportunities, partnering closely with business stakeholders to optimize processes and deliver value through automation.
Responsibilities
- Build and maintain strong relationships with business stakeholders across supported organizations
- Act as a trusted partner and advisor, deeply understanding business needs and priorities
- Proactively nurture business relationships to grow the automation backlog and expand impact
- Identify opportunities to drive additional value through automation and process improvements
- Regularly engage stakeholders to align on priorities, roadmap, and delivery progress
- Lead intake and feasibility efforts by engaging with business stakeholders to:
- Understand core processes, workflows, and operating models
- Identify pain points, inefficiencies, and challenges
- Identify and shape new automation opportunities aligned to business needs
- Build and document end-to-end process workflows and process maps
- Define and document:
- Problem statements
- Scope of automation
- Business requirements and expected outcomes
- Develop business case value, including efficiency gains, cost savings, and operational impact
- Partner with business stakeholders to shape and manage automation roadmaps for supported business groups
- Evaluate and prioritize opportunities based on value, complexity, and strategic alignment
- Own and manage the opportunity pipeline and product backlog
- Lead backlog refinement to ensure readiness and clarity for development
- Own and manage the full lifecycle of automation opportunities, from intake through delivery and post-production support
- Develop detailed delivery plans, including:
- Timelines and milestones
- Resource planning and hours allocation
- Perform and validate effort estimates across requirements, development, and testing
- Track and report status, progress, risks, and outcomes to leadership (LT) and business stakeholders
- Proactively identify, manage, and resolve risks, dependencies, and blockers to ensure successful delivery
- Lead requirements gathering in close partnership with business teams
- Translate requirements into user stories, acceptance criteria, and functional specifications
- Own backlog management, prioritization, and refinement
- Facilitate user story reviews and secure business sign-off prior to development handoff
- Ensure clear, structured handoff of requirements to technical teams
- Collaborate with engineering, architecture, automation SMEs, and business teams to drive delivery
- Serve as the bridge between business and technical teams, ensuring alignment and clarity
- Manage dependencies across cross-functional teams
- Define and track KPIs and success metrics to measure automation value
- Conduct post-implementation reviews to assess outcomes and identify enhancements
- Lead continuous improvement efforts, including:
- Process optimization initiatives
- Creating enablement materials (e.g., demo videos, walkthroughs)
- Supporting adoption and knowledge sharing
- Contribute to solutions leveraging:
- Artificial Intelligence (AI)
- Agentic automation frameworks
- Robotic Process Automation (RPA)
- Web-based applications
- Utilize prompting tools and AI techniques for analysis, day to day activities and solution support
- Apply hands-on experience with modern AI tools, such as:
- Microsoft Copilot and Copilot Studio
- GitHub Copilot
- Claude and other large language model–based tools
- Emerging AI platforms and productivity tools
- Support innovation initiatives and experimentation with new technologies
- Build and maintain deep knowledge of supported business domains and processes
- Act as a subject matter expert and strategic advisor to business stakeholders
- Continuously enhance understanding of industry trends and automation best practices
Skills
- 5+ years of experience in Product Management, Product Ownership, and Project Management
- Proven ability to manage end-to-end lifecycle of automation or digital products
- Strong expertise in process analysis and business discovery
- Strong expertise in requirements gathering and documentation
- Strong expertise in backlog prioritization and roadmap management
- Strong expertise in Agile/Scrum methodologies
- Hands-on experience with RPA solutions
- Hands-on experience with AI and intelligent automation technologies
- Hands-on experience with web application delivery
- Experience working with modern AI tools such as Copilot, Copilot Studio, GitHub Copilot, Claude, or similar tools
- Experience with tools such as Azure DevOps, JIRA, or similar
- Strong analytical, problem-solving, and stakeholder management skills
- Excellent communication and influencing skills, including executive-level reporting
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
- Experience with agentic AI or advanced automation frameworks
- Strong process mapping and data analysis capabilities (e.g., Power BI)
- Certifications in Agile, Business Analysis, or RPA platforms
- Experience in healthcare, pharmacy benefits management (PBM), or similar industries
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Company Overview