Note: The job is a remote job and is open to candidates in USA. Isos Technology partners with organizations to streamline, optimize, and modernize the way they work through Atlassian technology, industry expertise, and operational best practices. The Atlassian Technical Consultant works directly with clients to deploy Atlassian products and services, design enterprise-grade environments, improve system reliability, and provide strategic technical guidance. The role also involves client consulting, process development, automation, mentorship, and identifying opportunities to expand client value.
Responsibilities
- Serve as a subject matter expert on Atlassian tools, advising clients on products, related technologies, and Isos best practices, guidelines, and recommendations
- Provide advanced support for end-user activities, including Jira workflow scripting/automation, Confluence content authoring, and Bamboo build plan creation
- Understand client business requirements, integrations, and system architecture to recommend continuous improvements
- Design and build sustainable, enterprise-grade solutions that can be successfully transitioned to client teams
- Design and deploy highly available Atlassian environments (primarily Linux, occasionally Windows), including Jira, Confluence, Bitbucket, Bamboo, Crowd, and related tools
- Author and maintain best practices for both on-premises and cloud-based Atlassian environments
- Configure, maintain, and tune relational databases (PostgreSQL, MySQL, SQL Server, Oracle)
- Integrate Atlassian tools with authentication and directory services (Active Directory/LDAP, Crowd, OAuth, SAML)
- Work within complex networking environments and apply core enterprise networking concepts
- Utilize version control systems (Git )
- Write and maintain system administration scripts (Bash, Python)
- Implement and enhance automation tooling to improve delivery efficiency
- Use automated security testing platforms to audit and secure applications
- Ensure deployments follow best practices for security, performance, and reliability
- Develop, document, and implement standardized processes and technical instructions
- Continuously refine delivery processes for efficiency and scalability
- Provide coaching, guidance, and mentorship to strengthen team capabilities
- Communicate effectively with clients across industries and technical skill levels
- Facilitate stakeholder discussions to identify needs, challenges, and opportunities
- Collaborate with clients to create strategic roadmaps demonstrating ongoing value
- Build strong client relationships and act as a trusted advisor
- Identify opportunities to expand services and increase client value
- Support clients in adopting best practices and evolving their Atlassian ecosystem over time
Skills
- 5+ years experience and/or expert knowledge of working in a technical operational environment
- Experience configuring and scripting for various operating systems
- Proven ability to troubleshoot complex systems that include multiple components
- Experience with configuring, and integrating with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, and SAML
- Experience supporting and working with relational databases
- Experience with third-party and custom application installation, configuration, and/or support
- Experience scripting using REST APIs
- Ability to conduct yourself professionally and in accordance with Isos' values
- Ability to effectively manage time and expectations with internal resources and clients
- Ability to manage multiple clients and issues simultaneously
- Ability to communicate effectively (both orally and in writing) for technical and business operations audiences
- Ability to function on a highly collaborative team of fellow engineers as well as front end application admins
- Candidates must be willing to participate in and successfully pass a background check and pre-employment drug testing and be authorized to work in the United States
- Deploy Atlassian applications via configuration management tools such as Ansible, Puppet, or Chef, and infrastructure as code tools such as Terraform and CloudFormation
- Experience configuring and working within various deployment environments, including bare-metal, virtual machines, and public clouds (e.g AWS)
- Experience with Atlassian Forge
Benefits
- This position is primarily a work from home position.
- A suite of employee benefits
- Paid time off
- A 401(k) plan with an employer contribution
Company Overview