Note: The job is a remote job and is open to candidates in USA. HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. The Atlassian Administrator is responsible for the day-to-day configuration, maintenance, and user support of HealthEdge's Atlassian environment, ensuring that thousands of users can work effectively in Atlassian tools every day.
Responsibilities
- Administer Jira Software, Jira Service Management, and Confluence in a cloud environment
- Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens under the guidance of senior team members
- Configure and manage JSM service desk projects including request types, queues, SLA configurations, and portal settings
- Manage Confluence spaces, page permissions, templates, and basic macros to support team knowledge management
- Perform user and group management including account creation, license assignments, group membership, and access reviews
- Process and fulfill Atlassian support requests from end users, maintaining SLA compliance in the team's JSM queue
- Build and maintain native Jira and JSM automation rules for common workflows – ticket routing, notifications, field updates, and status transitions
- Create and maintain dashboards, saved filters, and basic reports to support team and stakeholder visibility
- Assist with Confluence automation and page template maintenance
- Support testing and rollout of automation changes developed by Senior Administrators
- Serve as a first point of contact for Atlassian support requests, resolving common configuration and usage questions
- Escalate complex or high-impact issues to Senior Atlassian Administrators with clear documentation and context
- Assist in onboarding new users and teams to Atlassian tools, including basic training and guidance on project setup
- Contribute to and maintain Atlassian knowledge base articles and how-to documentation for end users
- Perform routine platform hygiene tasks including inactive user cleanup, stale project reviews, and unused field or scheme audits
- Assist with license usage tracking and reporting to support renewal planning
- Follow and help enforce Atlassian governance standards for project naming, permissions, and configuration consistency
- Support audit and compliance activities related to Atlassian access and configuration
- Assist Senior Administrators and the team manager with larger configuration projects, migrations, and platform improvement initiatives
- Participate in testing and validation of Atlassian upgrades, app changes, and configuration rollouts
- Document changes accurately in accordance with team change management practices
Skills
- 2–4 years of hands-on Jira and Confluence administration experience in a corporate environment
- Working knowledge of Jira Software project types, workflows, permission schemes, and issue configuration
- Experience configuring and supporting Jira Service Management (JSM) service desk projects
- Familiarity with Confluence space administration, page permissions, and content organization
- Experience with native Jira automation rules
- Strong attention to detail and organizational skills – platform hygiene and accuracy matter in this role
- Good written and verbal English communication skills
- Ability to manage multiple concurrent requests and prioritize effectively
- Familiarity with Atlassian Marketplace apps (ScriptRunner, Elements Connect, or similar)
- Familiarity with Atlassian Intelligence or Rovo
- Exposure to ITIL frameworks or service management best practices
- Experience working with Atlassian Cloud (vs. Data Center/Server only)
- Atlassian certification (ACP-120 Jira Administration or equivalent)
- Experience working in a global, multi-time zone organization
Company Overview
Company H1B Sponsorship