Note: The job is a remote job and is open to candidates in USA. Humana is a healthcare company serving members through insurance and healthcare services. The Associate VP, Channel Sales Strategy will develop and optimize multi-channel distribution strategies, establish performance measurement plans, and drive growth, efficiency, and improved agent and member experiences. This leader will collaborate with senior executives and cross-functional teams to deliver annual and multi-year sales objectives.
Responsibilities
- Develop multi-channel consumer sales strategy: Design and implement distribution strategies that align with Humana’s Medicare Advantage growth objectives and long-term sustainability goals, particularly at the channel, agent and consumer level
- Increase NPV/LTVs: Find ways through enterprise mind-set to drive value through the sales organization and set customers up for success on their journey with Humana
- Internal Partnerships: Collaborate cross-functionally to work with channel leader Vice Presidents and their teams to co-create strategies and ensure alignment to annual and five-year plans. Work also with other strategy teams, finance, marketing and others as needed
- Customer and Agent Experience: Champion initiatives to enhance the member, prospect and agent experience, leveraging feedback and analytics to improve customer satisfaction and retention throughout the distribution process
- Performance Management: Establish key performance indicators (KPIs), track progress, and report on outcomes, making data-driven recommendations for improvement
- Innovation: Find new ways of working and ideas to drive sales, value and/or efficiency
Skills
- Ideal candidate will have a proven track record with driving growth and change
- 8 or more years of progressive leadership experience and driving results in a complex organization
- Excellent organization, customer service, relationship management, self-motivation, planning, interpersonal, problem-solving, and verbal/written communication skills
- Demonstrated commitment to cultivating business relationships (internally/externally) while leading and inspiring a team to achieve agreed-upon results
- Ability to execute work to goals and end dates, demonstrating a sense of urgency around problems
- Track record to develop strategy, set and meet established targets and effectively manage programs
- Demonstrated ability to develop, recruit and retain top talent across all teams
- Ability to synthesize complex information and communicate it to a wide variety of audiences including internal and external business partners
- Experience supporting alternate distribution channels, influencing direction to support nontraditional growth
- Experience working with and supporting senior leadership to achieve strategic goals across the segment or enterprise wide
- Executive level presence (written and verbal), strong analytical skills, and attention to detail
- Commitment to delivering exceptional customer service
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- Occasional travel to Humana's offices for training or meetings may be required
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off, including paid time off, company and personal holidays, paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Remote position
Company Overview