Note: The job is a remote job and is open to candidates in USA. Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations. The Associate Technical Consultant plays a key role in providing implementation, consulting, and technical expertise to clients during the deployment and integration of software solutions.
Responsibilities
- Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions and implement recommendations
- Serves as primary liaison between company and client building rapport and relationship
- Maintain notes & communication channels regarding project progress with clients & internal resources
- Conveys customer feedback to product development staff
- Possesses thorough knowledge of company’s products used by customers
- Resolves clients’ questions or problems over the phone or internet in the areas of system configurations/setup, product functionality and bugs/enhancements
- Provides product and technical support to customers answering complex questions on functionality and product usage
- Provides technical support to customers by programming updates to custom logic, system setup, updates system mappings and/or configurations according to specific requirements
- Keeps customer informed of progress/status of issue and how and when it is resolved
- Provides technical support by troubleshooting and resolving externally reported application issues. Involved in any additional follow up, testing and troubleshooting
- Responsible for appropriate referral to other departments and quality assurance areas
- Operates under moderate supervision
- Target driven work results expected
- Promotes and maintains a high quality, professional, service-oriented company image among users
Skills
- A bachelor's degree in Computer Science, Finance, or related degrees
- 1-2 years of experience with impact analysis, requirements gathering and user acceptance testing
- Proficient in Microsoft SQL, Microsoft SQL Server Management Studio or similar tool
- Object oriented programming or scripting with preference for JavaScript and C#
- Ability to create and modify queries to extract and update data using commands such as: IsNull and Coalesce functions, Variables, Unions, Joins
- Excellent writing, editing, interpersonal and communications skills
- Proficient PC skills used, as required, for testing, troubleshooting, call logging, product configuration
- Good troubleshooting and problem-solving abilities and logic skills
- Must love working with external clients
- Must love being part of a team and collaborating to review and find best solutions and resolutions
- Professional appearance and presentation required
- Salesforce or comparable support ticketing system experience is a plus
Company Overview