Note: The job is a remote job and is open to candidates in USA. Drips is hiring an Associate Solutions Consultant to support active enterprise accounts after agreements are signed. The role partners with clients to identify and structure use cases, coordinate intake and delivery handoffs, and maintain continuity across internal teams throughout the client relationship.
Responsibilities
- Drive Post-Signature Use Case Ideation: Partner with client business owners to identify, structure, and sequence new use cases under an existing enterprise agreement, determining what's new build versus reusable functionality, and connecting each one into the client's broader experience rather than treating it as a standalone addition
- Own Client Use Case Intake: Maintain intake templates and project spec guides for client business owners
- Sequence Discovery Against Governance Timelines: Work backward from the client's go-live date and internal governance cycles to schedule discovery sessions per client business owner as intake forms return, coordinating with a client-side PMO or strategic projects function where one exists
- Support Delivery Handoff: Help transfer scope, rationale, and design intent to Implementation, Production, UX, and Client Success at kickoff, and stay a point of continuity for design-intent questions during build
- Carry Post-Sales Follow-Through: Submit and track product and feature requests tied to a signed agreement, report request timelines back to the client, and chase Product/Engineering when a request is closed, absorbed, or deprioritized
- Maintain Use Case Records: Keep UCA inventory attachment, use case status, and related Salesforce records accurate and current across every active use case under an enterprise agreement
- Partner Without Owning the Deal: Work closely with the Solutions Consultant(s) and Director assigned to an enterprise account, escalating business-case, pricing, or scope decisions
Skills
- Bachelor's degree and/or 1 to 3 years of experience in solutions consulting, implementation, client success, cross-functional project coordination, or a related client-facing or technical-delivery role
- Strong organizational discipline — demonstrated ability to track multiple concurrent workstreams against different timelines without losing detail
- Comfort building and refining structured intake templates or processes, and iterating them based on what does and doesn't work with real stakeholders
- Willingness to learn Drips' documentation standards
- Familiarity and comfort with discussing data integration concepts and effectively translating and communicating technical requirements to both IT and business stakeholders. (APIs, flat-file/SFTP exchange)
- Strong Salesforce discipline and comfort maintaining accurate use case and case records
- Clear written and verbal communication skills, including comfort coordinating directly with client business owners and internal stakeholders across functions
- Comfort operating without formal authority, and the judgment to know when to escalate rather than resolve
- Ideally in B2B SaaS
- Experience with or exposure to healthcare, insurance, education, or another highly regulated industry
- Demonstrated ability to ramp quickly in a regulated market
- Working familiarity with use-case or requirements documentation (e.g., PSGs, BRDs)
Benefits
- Remote work (any location)
Company Overview