Note: The job is a remote job and is open to candidates in USA. Danaher Corporation, through its operating company Beckman Coulter Diagnostics, is a global leader in clinical diagnostics dedicated to improving patient health. The Associate Field Service Engineer will be responsible for troubleshooting, installation, validation, and service repair of Beckman Coulter equipment while providing excellent customer service and maintaining service records.
Responsibilities
- Under moderate direction from Field Service mentors and leadership, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Engage with both internal and external stakeholders, understanding and meeting their unique needs
Skills
- Associate degree or equivalent military experience (Applicants with applicable military experience will be considered on a case-by-case basis)
- 0–1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Hold a current valid driver's license and good driving record over the last three
- Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
- Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
- 2+ years' experience of troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
- Developing positive business relationships with both internal and external stakeholders, resulting to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Benefits
- Bonus/incentive pay
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Remote work arrangement in which you can work remotely from your home
Company Overview
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