Note: The job is a remote job and is open to candidates in USA. Verint is a company dedicated to enhancing customer engagement and workforce productivity through CX Automation. As an Associate Engineer in Site Reliability, you will support reliability and automation efforts, implement SLIs/SLOs, and participate in incident response under the guidance of senior engineers.
Responsibilities
- Implement and maintain SLIs and SLOs for assigned services, working alongside senior SREs
- Write automation scripts and pipelines to reduce manual toil within CloudOps
- Contribute to Infrastructure and Configuration as Code (e.g. Terraform, Helm, Ansible)
- Build, tune, and maintain dashboards, alerts, and telemetry in observability tools
- Partner with R&D and Operations teams to enhance telemetry and improve service reliability
- Participate in the on-call rotation and respond to incidents under the guidance of senior engineers
- Support the design and implementation of automated incident response workflows and runbooks
- Participate in blameless postmortems and follow up on assigned engineering action items
- Shadow senior SREs during complex outages, architectural reviews, and fire drills
- Build AI-powered solutions to operational problems, with a particular focus on improving availability (e.g. agentic incident triage, predictive alerting, automated remediation, AI-assisted runbooks)
- Continuously learn cloud, Kubernetes, and SRE best practices and apply them to daily work
- Take ownership of assigned tasks and communicate progress, blockers, and learnings clearly
Skills
- B.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience, including bootcamps or demonstrable self-taught work)
- 1-3 years of professional experience in software engineering, SRE, DevOps, or systems administration
- Exposure to at least one public cloud (AWS or Azure)
- Exposure to containers and Kubernetes fundamentals (Docker, Helm, YAML)
- Familiarity with Linux and shell scripting; exposure to Windows/PowerShell a plus
- Comfortable using Git for branching, pull requests, and merges
- Strong troubleshooting curiosity and willingness to dig into unfamiliar systems
- Willingness to participate in an on-call rotation
- Strong written and verbal communication skills
- Growth mindset — actively seeks feedback and continuously improves
- High level of personal ownership, accountability, and drive
- Entry-level cloud certification (AWS Cloud Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals)
- Familiarity with at least one observability tool (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics, etc.)
- Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.)
- Exposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi)
- Exposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI, etc.)
- Internship, co-op, or project experience with SaaS, PaaS, or multi-tenant environments
- Familiarity with incident management tools (OpsGenie, PagerDuty, ServiceNow)
- Exposure to Agile and DevOps practices
- Academic, open-source, or personal projects demonstrating automation, reliability, or observability work
- Experience with AI agentic coding tools (e.g. Claude Code, Cursor, GitHub Copilot) and integrating AI capabilities into solutions and workflows
- Detail oriented and organized with the ability to manage multiple priorities
- Positive, collaborative energy and a desire to contribute to a growing team
Company Overview
Company H1B Sponsorship