Note: The job is a remote job and is open to candidates in USA. Morton Salt is a company that produces and delivers salt products for consumer, commercial, and industrial uses. The Associate EDI Integration Solution Consultant supports the day-to-day operation, monitoring, troubleshooting, and maintenance of EDI integrations and B2B transactions. The role also manages support requests, trading partner configurations, onboarding, documentation, and cross-functional issue resolution.
Responsibilities
- Support day-to-day operation and monitoring of EDI integrations and business transactions
- Manage and triage requests in our EDI Inbox
- Monitor EDI queues, alerts, acknowledgments, and transaction statuses to ensure successful processing
- Manage and prioritize EDI support tickets to ensure timely resolution and minimal business disruption within defined SLAs
- Provide technical support, user guidance, and training related to EDI processes and integrations
- Troubleshoot EDI transaction failures, data discrepancies, communication issues, and processing errors
- Analyze EDI data and transaction flows to identify the source of processing issues
- Coordinate issue resolution across application, integration, infrastructure, and business teams
- Assist with onboarding and testing changes for new and existing EDI trading partners
- Configure and maintain EDI trading partner profiles, mappings, and communication settings
- Work with internal business teams and external trading partners to gather and document EDI requirements ensuring that integrations follow our EDI standards
- Maintain documentation for trading partners, mappings, specifications, processes, and support procedures
- Build and manage relationships with trading partners, third-party EDI providers, and our internal teams across IT /business
- Participate in system upgrades, enhancements, implementation projects, and cross-functional initiatives
- Perform other duties assigned that support the overall success of the team, department, or organization. This may include participating in cross-functional initiatives, contributing to process improvements, or assisting with special projects as needed
Skills
- 2-4 years of experience supporting EDI, B2B integrations, application integrations, or a related technical environment
- Basic understanding of EDI concepts, transaction processing, trading partner integrations, and communication protocols such as AS2, SFTP, FTP, REST, VAN
- Experience with ANSI X12 and transactions 850, 855, 856, 810, 875, 880, 940, 945, 944, 947, 943, 404, 997
- Experience troubleshooting technical or data-related issues
- Ability to read and analyze structured data files and EDI transactions
- Strong attention to detail, analytical and problem-solving skills
- Experience working/testing with third party EDI platforms/providers such as Cleo, SPS Commerce, Ariba Network, Tungsten, GXS or other
- Excellent written and verbal communication skills with the ability to work with both technical and business teams internally and externally
- Ability to manage and take ownership of multiple issues and priorities in a fast-moving production support environment independently and in a professional manner
- Basic knowledge of ERP systems such as SAP, Oracle, Infor, or other
- Basic knowledge of middleware and integration platforms
- Experience with Microsoft Office, including Excel
- SAP PO is a plus
- Familiarity with XML, JSON, CSV, APIs, or other integration formats
- Exposure to SAP ECC and integration with IDOCS
- Hands-on experience with EDI mapping tools such as SAP PO, Sterling, Boomi, or other
- Retail/Consumer Goods/Manufacturing Industry Experience
Benefits
- Annual bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid sick time
- 401(k) with company matching
- Employee assistance program
Company Overview
Company H1B Sponsorship