Note: The job is a remote job and is open to candidates in USA. Directive Consulting is a B2B performance marketing agency focused on generating revenue through Customer Generation, paid media, SEO, CRO, Revenue Operations, and go-to-market strategy. The Associate Director, Revenue Operations will lead and mentor a team, oversee complex client engagements, and provide hands-on expertise across Salesforce, HubSpot, and marketing automation. The role also involves client leadership, technical architecture, audits, implementations, optimization, and scaling the Revenue Operations practice.
Responsibilities
- Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support
- Serve as an escalation point for complex client and technical challenges
- Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction
- Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects
- Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub
- Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance
- Translate complex technical findings into clear recommendations for executive and non-technical stakeholders
- Review strategist work for technical accuracy and strategic quality before client delivery
- Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities
- Support scoping, solution design, and new business conversations for RevOps opportunities
- Help develop repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice scales
- Maintain visibility into project health, capacity, utilization, and delivery risks across the team
Skills
- 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline
- 1–2+ years of direct people management or formal team leadership experience
- Active Salesforce Administrator Certification
- Strong hands-on Salesforce Sales Cloud administration and implementation experience
- Deep experience with Salesforce Account Engagement/Pardot: Pardot/Account Engagement certification strongly preferred; or at least 2–3 years of hands-on Pardot implementation and administration experience
- Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting
- Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives
- Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance
- Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations
- Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations
- Ability to balance leadership responsibilities with hands-on technical execution
- Previous agency experience strongly preferred; consulting or professional services experience is also highly relevant
- Salesforce Account Engagement/Pardot certification
- Additional Salesforce certifications
- HubSpot certifications
- Experience working across both Salesforce and HubSpot environments for B2B organizations
- Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities
- Experience working across multiple concurrent client engagements
Benefits
- Medical, dental, vision, disability, and life insurance coverage for you and your family
- 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
- Access to certified therapists through Spring Health
- Membership to Headspace
- Physical therapy through Omada
- Thousands of Aaptiv virtual workouts
- Complimentary One Medical membership for primary and virtual care
- Unlimited PTO (2-week minimum)
- Paid Company Holidays
- Your Birthday Off
- End of Year Recharge (Closed December 24 - January 1)
- Paid Parental Leave
- Traditional and Roth 401(k) with a 3% company match
- Annual bonus based on tenure, which scales in total amount over time
- Annual Company-wide Retreat
- The opportunity to operate 100% virtually from your home office
Company Overview