Note: The job is a remote job and is open to candidates in USA. DEPT® is a Growth Invention company dedicated to helping ambitious brands grow faster by operating at the intersection of technology and marketing. The Associate Director, Project Manager will lead client-facing initiatives focused on implementing Adobe Experience Cloud solutions, managing all facets of project planning, and ensuring exceptional customer experiences.
Responsibilities
- Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
- Clearly understand and communicate customer requirements and integration points in the context of the statement of work
- Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
- Manage all day-to-day administrative activities of a given project from inception to closure
- Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
- Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
- Achieve customer satisfaction through successful delivery of defined project scope
- Compile customer requests and deployment issues, to provide a feedback channel into our core products
- Act as the central client point of contact throughout the life of the project
- Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
- Provide oversight for services engagements to ensure adherence to governance standards and support customer success
- Coordinate escalations across multiple teams, including sales, services, and product organization
- Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects
Skills
- Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
- 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
- Experience in client facing project management in an agency or professional services environment
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
- Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs
- Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
- Prior experience with the launch and operation of a highly available, high traffic internet or mobile service
- Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems
- Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus
- Ability to manage in an environment of ambiguity with diverse stakeholders
- Ability to build strong relationships and generate opportunities for repeat business
- Must be able to travel, up to 40-60%
- BS/BA Degree or equivalent experience
- One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
- Prior experience with Microsoft Dynamics and Workfront
Benefits
- We’re flexible.
- DEPT® is an equal opportunity employer (EOE).
- We believe our work is its best when our people feel safe and free to be themselves.
- We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities.
- So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
- DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
- We are a B Corp-certified company passionate about purpose-driven work.
- Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
- We take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- We believe in giving everyone a fair chance to shine.
- We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
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