Note: The job is a remote job and is open to candidates in USA. Watchmaker Genomics is a genomics company working across NGS, molecular diagnostics, and enzymes. The Associate Director of Product Management Operations will lead the Product Management Operations team and strengthen the systems, analytics, processes, and cross-functional operating mechanisms supporting product lifecycles, portfolio planning, pricing, quality, and custom products.
Responsibilities
- Lead, mentor, and develop the Product Management Operations team, building a scalable cross-portfolio capability that provides operational leverage to the Product Management organization
- Develop and continuously improve Product Management processes, tools, systems, metrics, and operating practices to increase efficiency, consistency, visibility, and scalability
- Lead product and portfolio performance analytics, integrating relevant commercial, operational, financial, and quality data to identify trends, risks, opportunities, and actions
- Support Product Management business and portfolio reviews by establishing consistent analytics and surfacing meaningful trends in product performance, demand, pricing, margin, quality, and other indicators of portfolio health
- Lead the Product Management organization's contribution to demand planning and forecasting across standard and custom products, working with Product Managers, Operations, Finance, and Commercial Operations to develop a well-informed product demand view
- Support pricing strategy and decision-making through structured pricing analytics, including ASP and margin trends, pricing frameworks, and scalable governance processes, in partnership with Product Management, Finance, and Commercial Operations
- Lead the operational processes that support product health and Product Care & Quality (PCQ), including trend monitoring, cross-functional coordination, action tracking, and escalation of issues requiring Product Manager input or product decisions
- Provide operational leadership for the custom product portfolio, supporting intake, evaluation, planning, cross-functional execution, forecasting, pricing inputs, and ongoing lifecycle management in close partnership with Product Managers and Commercial stakeholders
- Coordinate operational activities across the product lifecycle, including on-market changes, product documentation, stability and regulatory requirements, customer communications, and discontinuation or end-of-life activities
- Represent Product Management in relevant cross-functional systems, data, and process initiatives, ensuring product and portfolio requirements are understood and incorporated into business processes and systems
- Identify opportunities to standardize, simplify, and automate recurring Product Management operational activities as the portfolio and organization scale
Skills
- The candidate should have a Bachelor's degree with at least 12 years of relevant experience in product management, product operations, portfolio operations, commercial operations, or a related role
- Strong analytical and quantitative skills, with the ability to integrate product, commercial, operational, financial, and quality data into clear business insights
- Demonstrated experience in product or portfolio operations, including areas such as product performance, demand planning, forecasting, pricing analytics, lifecycle management, or business planning
- Strong understanding of product lifecycle management and the cross-functional requirements associated with managing on-market products in a quality-driven environment
- Demonstrated track record of improving processes, systems, tools, and operating practices and turning fragmented or ad hoc work into scalable, repeatable approaches
- Strong cross-functional leadership and influence skills, with the ability to align teams across Product Management, Commercial, Operations, Finance, Quality, Regulatory Affairs, and IT
- Experience with business systems and analytical tools, including advanced proficiency in Excel and familiarity with ERP systems, Power BI, Sales Force and other supporting tools
- Strong business judgment and commercial acumen, including the ability to understand the implications of pricing, demand, product performance, quality, and portfolio complexity
- People leadership experience with the ability to coach, develop, and effectively lead a small team
- Excellent organizational, problem-solving, interpersonal, and communication skills, with the ability to manage multiple priorities and bring structure to ambiguous situations
- Self-motivated, proactive, and capable of independent decision-making in a fast-paced and evolving environment
- Bachelor's degree in life sciences, engineering, business, marketing, or a related field required
- 12+ years of relevant experience in product management, product operations, portfolio operations, commercial operations, or a related field
- Experience in biotech, life sciences, genomics, molecular diagnostics, or another technically complex and quality-driven environment is highly desirable
- Advanced degree such as an MS or MBA preferred
- Demonstrated people leadership experience; 2-4 years of direct people management or equivalent functional leadership experience preferred
- Experience in biotech, life sciences, genomics, molecular diagnostics, or another technically complex product environment preferred
Benefits
- Bonus
- Equity
- Flexible Time Off
- Holidays
- Employer covers 75% of the base medical plan with buy-up options
- EAP (employee assistance program)
- Employer-paid dental
- Employer-paid vision
- Employer-paid $25,000 life/AD&D policy
- Paid parental leave
- 401(k) retirement plan with a 4% match
Company Overview