Note: The job is a remote job and is open to candidates in USA. CareMetx delivers patient access solutions and support services that help patients start and remain on specialty therapy treatments. The Associate Director, Hub Operations manages reimbursement and hub services, oversees program teams and client program managers, ensures contractual and SLA compliance, and supports strategic planning, capability development, and client initiatives.
Responsibilities
- Manage the existing team for operations related to manufacturer programs
- Ensures team is meeting contractual obligations and program SLAs
- Responsible for the management of the client program managers
- Participate in strategic and tactical planning sessions
- Manage other supervisors & leads supporting programs
- Make recommendations in the development of long-term strategies
- Present strategic and operational plans for the development of new capabilities
- Participate in proposal writing, contracting, client presentations, and pricing
- Involved with the development of policies, standard operating procedures and work instructions for manufacturer
- Responsible for overseeing the recruitment, training and management of program teams
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled
- Performs other related duties as assigned
Skills
- Requires broad knowledge and training in the fields of healthcare, specialty pharmacy and reimbursement
- Requires a minimum five (5) years of experience
- At least three (3) years in a progressive management role
- A minimum experience in the pharmaceutical industry is required
- General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
- Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
- Good analytical, conceptual and problem-solving skills with demonstrated track record in new concept development for various projects
- The ability to manage multiple tasks along a parallel process
- Strong decision-making capabilities
- Critical thinking skills, creative and innovative solutions to internal or external client needs
- Strong industry and business knowledge
- Strategic thinker with long term planning experience
- Ability to communicate effectively both orally and in writing
- Possess strong interpersonal and leadership skills, be able to develop and grow talent
- Strong organization agility, be able to manage team through change and lead by example
- Ability to proficiently use computer and good knowledge of Microsoft Office
- College degree preferred
- Knowledge of full-service call center programs preferred
Company Overview
Company H1B Sponsorship