Note: The job is a remote job and is open to candidates in USA. BeOne is a biopharmaceutical company focused on fighting cancer through innovative medicines and clinical research. The Associate Director, Digital Clinical Operations enhances Global Clinical Operations productivity by improving CTMS and other digital solutions, gathering requirements, optimizing processes, and coordinating technology implementations across clinical stakeholders, Development, and IT teams.
Responsibilities
- Detail enhancements for existing CTMS and other digital solutions used by the GCO teams in Planning, Start-up, Managing and Closing clinical trials, and ensure data are fit for intended decision-making
- Engage with clinical stakeholders across geographies and functions, to create a clear voice of the clinical teams for the purpose of the delivery of CTMS enhancements
- Elicit clear requirements from stakeholders, ensuring organizational alignment, regional alignment, and process alignment (process standardization, optimization & automation)
- Facilitate the prioritization of demand, managing competing interests with objective assessment of value. Ensure that priorities are aligned to organizational priorities. Create transparency into priorities with clear communication to stakeholders. Translate priorities into plans in collaboration with the development team. Manage expectations with stakeholders (leadership and requestors)
- Draft & finalize business requirements for prioritized enhancements
- Coordinate with the Development & IT teams to refine and finalize user stories for functional requirements, participate in sprint planning, sprint testing, SDLC testing including UAT
- Ensure that the CTMS and other digital applications are aligned to GCO processes. As part of requirement gathering, ensure that related business processes are well defined and probe into process optimization or process solutions where appropriate, to complement digital solutioning. In cases where process is not defined, create process flows aligned with proper functions and leadership
- Support the strategic evolution of the CTMS and other digital solutions with near-term and long-term roadmaps
- Define and articulate the value proposition of all requests, in both quantifiable and qualitative categories
- Define, track and share business outcome value measures for digital investments
- Represent GCO business interests as a key member of the implementation team
- Review proposed designs to ensure that solutions are architected to meet the actual need and expected value
- Curate the backlog of demand, ensuring that the user stories and priorities are up to date
- Manage the network of champions, fostering two-way communication between end-users and the product team
- Setup and maintain a website (SharePoint) for communication with end-users and champions
- Bring innovative approaches and technology from industry emerging trends and past experience
- The incumbent will work directly with GCO clinical stakeholders, Development and IT organizations and support implementing novel technology solutions, processes, and roles & responsibilities
- Forge relationships with users to understand their requirements and processes, identify automation opportunities, collaborate with development/vendor team to create the necessary fit-for-purpose solutions
- Drive the analysis of the technology and industry trends to identify specific opportunities that ensure BeOne clinical trials and operations are conducted with fit-for-purpose, cost-effective and innovative solutions that are cohesive, efficient, reliable, and compliant with all applicable regulatory expectations
- Implement the GCO technology roadmap to increase Global Clinical Operations’ productivity, reduce rising costs of clinical trials, and reduce clinical trial inefficiencies
- Monitor, evaluate, and optimize the performance and quality of the technology solutions, as well as troubleshoot and resolve any issues that may arise
- Project Management: ensure forward progress, timelines are managed, accountabilities are clear, and project risks and costs are managed
- Promote a culture that exemplifies agility, compliance, process-orientation, data-driven decision-making, and thoughtful use of technology and innovation
- Partner with internal BeOne departments, including Development Data Science, QA and IT, to support the development of documentation associated with computerized systems, including lifecycle management for existing systems, and the implementation of innovative new systems
- Develop solution requirements and standards in alignment with stakeholders (Clinical Operations, Data Management, Supply Chain, etc.)
- Identify pain points and manual workflows, and develop technological solutions that address these challenges, leveraging existing and innovative approaches
- Take accountability for business value realization of technology solutions. Ensure that appropriate change tactics are planned and effectively delivered (communications, training, user communities, adoption drives) for both internal and external users. May directly involve development and delivery of these tactics
- Focus on user expectation and satisfaction and decreasing user burden. Proactively ensure system usability and user needs remain a high priority
- Be an individual contributor
- Oversee consultants or analysts on a matrixed team (as needed)
Skills
- Requirement gathering and documentation
- Process modeling
- Familiarity with clinical operations applications e.g. CTMS
- Stakeholder management: Ability to work collaboratively with functional leadership and external partners, to forge partnerships and collaborations arrangements
- Ability to manage expectations, to communicate to broad groups of end-users
- Communication: Exhibits strong cross-cultural awareness, and strong verbal and written communication skills to effectively convey complex insights to non-technical stakeholders
- Cross-functional oversight: Ability to collaborate with cross-functional clinical teams to understand their business needs and deliver outcome-aligned solutions
- Problem-Solving: Excellent conceptual, analytical, and problem-solving skills to identify trends and make data-driven decisions. Troubleshooting skills
- Able to drive forward progress
- Bachelor's or master's degree in computer science or related degree
- 8+ years' experience in drug development clinical trial operations
- Clinical Operations domain expertise
- Business analysis on technology projects
- Core clinical systems
- SDLC
- Validated systems
- As needed
- Familiarity with data processing / engineering is a plus
Benefits
- Non-Commercial roles are eligible to participate in the annual bonus plan
- All employees are eligible for discretionary equity awards
- Voluntarily participate in the Employee Stock Purchase Plan
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
- Remote (US)
Company Overview