Note: The job is a remote job and is open to candidates in USA. CenterWell Medical Group, part of Humana's CenterWell Senior Primary Care organization, delivers virtual care and support services to seniors with complex healthcare needs. The Associate Director, Clinic Operations (Virtual Care) is responsible for managing clinic operations, provider performance, and quality patient care in a virtual, value-based care setting.
Responsibilities
- You will lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement
- You will advocate for providers and ensure alignment with organizational priorities
- You will foster provider development, performance, and retention through coaching and leadership
- You will be a leader who promotes organizational values
- You will manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance
- You will ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes
- You will manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes
- You will identify operational gaps and implement scalable process improvements
- You will lead provider performance management through coaching, development planning, and data-driven performance improvement
- You will foster accountability and professional growth within a supportive team environment
- You will recognize and promote stellar performance to build a culture of success
- You will promote high-quality, safe, evidence-based care across the virtual clinic
- You will promote patient safety, clinical accountability, and ongoing quality improvement
- You will apply data and partner with clinical leaders to improve outcomes and support value-based care
- You will provide clinical leadership to support high-quality virtual care and positive patient outcomes
- You will help improve care model efficiency, provider experience, and clinical performance
- You will collaborate on quality improvement projects and provide direct patient care when needed
- You will support provider and care team recruitment, hiring, and onboarding
- You will evaluate performance, provide coaching, and support professional development
- You will ensure compliance with organizational policies, workflows, and clinical standards
Skills
- You will have a minimum 2–5 years of clinical experience (NP, PA, RN, or other relevant clinical background)
- You will have a minimum 2–3 years of experience leading physicians or APPs
- You will have 1 year of experience working in a virtual setting
- You will have experience building, scaling, or leading clinical operations in a startup, high-growth, or rapidly evolving healthcare environment
Benefits
- Bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
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