Note: The job is a remote job and is open to candidates in USA. Oracle is hiring an Associate Delivery Consultant to support Oracle Health (Cerner) clients with system upgrades, changes, enhancements, and ongoing maintenance. The role involves client communication and support, system testing and troubleshooting, issue management, training, and go-lives.
Responsibilities
- As an Associate Delivery Consultant for the Upgrade Center, you are often the face of Oracle Health (Cerner) to clients. You communicate, collaborate and work to design and customize clients’ new or updated computer systems
- Much of your time will be spent communicating with and supporting clients. As you help maintain and upgrade their system you foster strong relationships, empowering them to see how technology can save patient's lives, decrease errors, and reduce wasteful spending. Your end goal is to support clients through Cerner upgrades, system changes and enhancements and ongoing system maintenance, which can include system testing, troubleshooting, issue management, training, and go-lives
- As an Associate Delivery Consultant you will be part of a team supporting the Oracle Health (Cerner) Millennium EMR and ancillary technologies (CareAware, FetaLink, etc.) that help hospitals run safely and securely. You will work directly with our clients and be required to access their domains, determine what functionality they are utilizing, create and execute test scripts, communicate results, and utilize troubleshooting steps to resolve issues
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position
- Perform other responsibilities as assigned
Skills
- Applicants are required to read, write, and speak the following languages: English
- At least 4 years total combined higher education and related work experience
- Bachelor's degree in Healthcare, Science, Biology, Technology, Finance, or a related field of study
Benefits
- May be eligible for bonus and equity.
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
- Your work is usually accomplished by working remotely with clients.
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