Note: The job is a remote job and is open to candidates in USA. Applied Systems develops cloud software and AI-powered solutions for the insurance industry. The Associate Customer Support Technician - Accounting assists customers with questions and problems related to accounting software through phone, chat, and email, while troubleshooting, documenting, resolving, and escalating issues as needed.
Responsibilities
- Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
Skills
- 1+ years of customer service experience
- Strong written and verbal communication skills; strong telephone skills
- Experience with accounting software or traditional accounting processes
- Experience working with technology and Microsoft applications
- Experience supporting customers in a fast-paced B2B or technology environment
- Strong problem-solving skills and commitment to exceptional customer care
- Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Company Overview