Note: The job is a remote job and is open to candidates in USA. TeamDynamix is a company providing SaaS solutions and offers a remote-first work environment. The Associate Customer Success Manager will manage a large portfolio of accounts through technology-driven engagement, own the renewal lifecycle, and identify retention and expansion opportunities. The role also involves optimizing automated customer communications, analyzing data, and collaborating with Marketing, Product, and Sales.
Responsibilities
- Portfolio Management: Own the commercial health of a large portfolio of customers using tech-touch (low-touch) and semi-automated engagement strategies. This includes regular interactions through phone and web meetings, such as Zoom or Microsoft Teams, to provide guidance and support
- The Renewal Engine: Drive the end-to-end renewal lifecycle, managing outreach and negotiations to ensure high retention rates and on-time contract execution
- Growth Discovery: Monitor customer health scores and usage data to identify "at-risk" accounts for intervention and "high-potential" accounts for product expansion
- Lead Qualification: Identify customers ready for broader solutions and facilitate seamless hand-offs to the appropriate sales or expansion teams
- Digital Outreach: Design, test, and optimize automated touchpoints (emails, in-app notifications, etc.) across the customer journey to drive adoption
- Data-Driven Triggers: Utilize customer behavior data and milestones to trigger personalized, automated outreach that provides value at the right time
- Feedback Loops: Continuously improve the digital engagement model by analyzing campaign performance and customer feedback
- Ecosystem Alignment: Partner with Marketing, Product, and Sales to ensure a seamless and consistent customer experience
- Content Creation: Collaborate with internal teams to deliver education resources, such as knowledge base articles, video tutorials, and newsletters
- Strategic Insights: Provide "voice of the customer" data to the Product team to inform the roadmap and support accurate renewal forecasting
Skills
- Experience: 1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment
- Organizational Mastery: You are exceptionally disciplined and self-motivated. You possess the "air traffic control" skills required to manage a high volume of accounts and deadlines without oversight
- Tech & Data Savvy: Comfortable working with CRM tools (Salesforce). You enjoy using data to tell a story and drive action
- Communication: Ability to write concise, engaging digital content and conduct professional commercial conversations during the renewal process
- Efficiency Focus: You are always looking for ways to "automate the routine" so you can focus on high-value interventions
Benefits
- A balanced 80% Base / 20% Variable compensation structure that rewards both retention and pipeline generation.
- Career growth opportunities toward roles in Senior Customer Success, CS Operations, or Account Management.
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
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