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About brighthush
brighthush is a trailblazing SaaS company that empowers businesses to unlock the full potential of their customer relationship management (CRM) data. By providing a robust, governed data layer, brighthush enables organizations to cleanse, organize, and continuously update their data across multiple platforms—whether they’re using HubSpot, Salesforce, or a hybrid ecosystem. Founded in 2016, brighthush has grown from a small, nimble startup to a dynamic team of 11‑50 professionals who are passionate about making data work for people, not the other way around.
Our mission is simple yet powerful: make working with data easy, fun, and not scary. We believe that clean, reliable data is the foundation of every successful AI initiative, marketing campaign, and sales strategy. By turning raw data into a trusted, governed layer, we help our customers reduce risk, save time, and drive measurable business outcomes.
As a fully remote, U.S.‑based role (with a preference for Eastern or Central time zones), you’ll join a high‑energy, collaborative team that values curiosity, ownership, and continuous improvement. At brighthush, we celebrate diversity, encourage experimentation, and reward results. If you’re a self‑starter who thrives in a fast‑moving SaaS environment and loves turning complex data challenges into simple, actionable solutions, we want to hear from you.
Role Overview
As a Remote Associate Customer Success Engineer at brighthush, you will be the trusted advisor for a portfolio of customers throughout their entire lifecycle—from onboarding and adoption to renewal and expansion. You’ll own the end‑to‑end customer experience, ensuring that each client fully realizes the value of our data‑integrity platform and becomes a long‑term advocate for brighthush.
In this role, you will:
- Drive adoption by guiding customers from one‑off data clean‑ups to full‑scale, governed data layers that support AI and analytics initiatives.
- Optimize usage by reviewing workflows, identifying inefficiencies, and recommending best‑practice improvements.
- Provide configuration feedback, flagging potential issues early and escalating complex scenarios for deeper review.
- Share customer learnings, distilling patterns and best practices into actionable insights for both customers and internal teams.
- Support value communication, helping customers articulate ROI, time savings, and risk reduction to internal stakeholders.
- Engage at key moments—new use cases, scaling, renewals, upgrades, and product updates—to keep customers on track and aligned with brighthush’s roadmap.
- Keep stakeholders aligned, ensuring that customer goals dovetail with broader company initiatives.
- Handle objections by mastering brighthush’s competitive positioning and delivering clear, technical differentiation.
Key Responsibilities
Customer Onboarding & Adoption
Lead the onboarding journey for new customers, ensuring a smooth transition from initial data assessment to full platform adoption. You’ll conduct discovery calls, set up data pipelines, and create customized adoption plans that align with each customer’s business objectives.
Workflow Optimization & Best‑Practice Implementation
Analyze existing customer workflows to uncover bottlenecks, data quality gaps, and inefficiencies. Propose and implement scalable solutions—such as automated data cleansing routines, governance rules, and integration strategies—that elevate data reliability and operational efficiency.
Configuration Review & Issue Escalation
Perform thorough reviews of customer configurations, identifying potential pitfalls before they become problems. Escalate complex technical issues to senior engineers or product specialists, ensuring timely resolution and minimal impact on customer operations.
Knowledge Sharing & Community Building
Document and disseminate best practices, case studies, and success stories across the brighthush community. Facilitate webinars, create knowledge base articles, and contribute to internal forums to help customers understand what “good” data looks like at scale.
Value Communication & ROI Articulation
Translate technical improvements into business value. Prepare concise, data‑driven summaries that demonstrate time saved, risk mitigated, and data quality gains—essential for renewal discussions and budget approvals.
Strategic Engagement & Relationship Management
Maintain proactive communication with customers at critical touchpoints—new feature releases, usage dips, renewal cycles, and scaling opportunities. Build trust by anticipating needs, offering proactive solutions, and ensuring alignment with their evolving goals.
Competitive Positioning & Objection Handling
Stay current on industry trends, competitor offerings, and market dynamics. Use this knowledge to confidently address objections, articulate brighthush’s unique value proposition, and reinforce the technical superiority of our platform.
Essential Qualifications
- 1–2 years of experience in Customer Success, Onboarding, Solutions Consulting, or a similar technical, customer‑facing role within a B2B SaaS organization.
- Proven track record of driving adoption and delivering measurable outcomes for enterprise customers.
- Strong technical aptitude with the ability to quickly become a product expert and troubleshoot complex data workflows.
- Hands‑on experience with CRMs (HubSpot, Salesforce) and data integration tools.
- Excellent communication skills across chat, email, and video (Zoom) – able to translate complex concepts into clear, friendly guidance.
- Self‑starter mindset with a bias toward action, ownership, and continuous improvement.
- Curiosity, intentionality, and a passion for learning new technologies and methodologies.
- Alignment with brighthush’s mission: making data work for people, not the other way around.
Preferred Qualifications
- Experience in data governance, data quality, or data integration domains.
- Background in AI or analytics initiatives that leverage clean, governed data.
- Familiarity with data‑cleaning tools, ETL pipelines, or workflow automation platforms.
- Prior experience in a high‑growth startup environment, comfortable with ambiguity and rapid change.
- Demonstrated ability to influence cross‑functional teams and drive strategic initiatives.
Skills & Competencies
- Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless focus on delivering value.
- Analytical Thinking: Ability to dissect complex workflows, identify root causes, and propose data‑driven solutions.
- Technical Fluency: Comfortable with APIs, data pipelines, and CRM configurations.
- Communication Excellence: Clear, concise, and persuasive written and verbal communication.
- Collaboration & Teamwork: Works seamlessly with Sales, Product, Engineering, and Marketing to align on customer success goals.
- Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
- Ownership & Accountability: Takes full responsibility for customer outcomes and follows through on commitments.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional growth is as important as the value you deliver to our customers. As an Associate Customer Success Engineer, you’ll have the chance to:
- Progress to Senior Customer Success Engineer, Customer Success Manager, or even Product Management roles.
- Participate in cross‑functional projects that shape the future of our platform.
- Attend industry conferences, webinars, and training sessions to stay ahead of data‑integration trends.
- Receive mentorship from senior leaders who are passionate about your development.
- Contribute to the creation of internal knowledge bases, playbooks, and training materials.
Work Environment & Company Culture
brighthush is a fully remote, distributed team that values flexibility, transparency, and a healthy work‑life balance. Our culture is built on:
- Trust & Autonomy: You’re empowered to make decisions, take ownership, and drive results.
- Continuous Learning: We invest in your growth through courses, certifications, and knowledge sharing.
- Collaboration: Weekly all‑hands meetings, cross‑team huddles, and informal virtual coffee chats keep us connected.
- Inclusivity: We celebrate diverse perspectives and foster an environment where everyone feels heard.
- Fun & Energy: From virtual game nights to themed dress‑up days, we keep the workplace lively and engaging.
Compensation & Benefits
While the exact salary will be determined based on experience and market benchmarks, you can expect a competitive package that includes:
- Equity: 0.05% – 0.10% of the company, vesting over 4 years.
- Health & Wellness: Comprehensive medical, dental, and vision insurance.
- Retirement: 401(k) plan with a 4% company match.
- Paid Time Off: Generous PTO, sick leave, and holidays.
- Remote Work Flexibility: Work from anywhere in the United States (Eastern or Central time zones preferred), United Kingdom, or Canada.
- Professional Development: Budget for courses, certifications, and conference attendance.
- Team Perks: Monthly virtual team lunches, wellness stipends, and a culture of recognition.
Why brighthush?
At brighthush, you’ll be part of a mission‑driven team that is redefining how businesses interact with their data. You’ll work with cutting‑edge technology, collaborate with talented engineers and product leaders, and see the tangible impact of your work on real customers’ success. If you’re ready to take ownership, innovate, and help shape the future of data integrity, we invite you to join us.
How to Apply
Ready to make a difference? Submit your application through our careers portal or send your resume and a brief cover letter to careers@brighthush.com. We look forward to exploring how your expertise can help us empower customers to harness the full power of their data.
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