Note: The job is a remote job and is open to candidates in USA. Global Medical Response is seeking an Associate Business Analyst to support enterprise Digital Transformation initiatives. The role assists with discovery, process analysis and documentation, requirements gathering, intake tracking, and solution evaluation in collaboration with business and technology partners.
Responsibilities
- Support discovery activities for Digital Transformation opportunities, including gathering background information, preparing interview or workshop notes, and documenting business needs
- Assist with analyzing business challenges, pain points, manual processes, and improvement opportunities under the guidance of senior team members
- Help translate stakeholder input into clear summaries, problem statements, requirements, assumptions, risks, dependencies, and next steps
- Contribute to early analysis of opportunities involving automation, analytics, workflow improvements, AI enablement, self-service capabilities, system enhancements, and process redesign
- Document current-state processes, workflows, handoffs, system touchpoints, and user actions using approved templates and tools
- Identify and capture process gaps, bottlenecks, redundancies, rework, manual effort, and user-experience challenges
- Support the development of future-state process maps, workflow recommendations, and improvement ideas that align with business needs and enterprise standards
- Partner with stakeholders and internal team members to validate process documentation for accuracy and completeness
- Assist with eliciting, organizing, validating, and documenting business, functional, workflow, reporting, data, security, and operational requirements
- Support Digital Transformation intake activities by helping review submissions, clarify business needs, track required information, and prepare materials for review
- Help maintain visibility into opportunity status, next steps, open questions, risks, decisions, and dependencies
- Support vendor or solution evaluation activities, including research, comparison matrices, requirements alignment, meeting notes, and follow-up tracking
- Assist with testing, validation, and user acceptance activities to confirm solutions meet documented business needs
Skills
- 1–3 years of hands-on experience supporting business analysis, process improvement, project coordination, technology, operations, consulting, or a related area. Experience may include internships, rotational programs, early-career roles, or equivalent practical experience, but candidates should have demonstrated experience producing work deliverables in a professional or project-based environment
- Demonstrated exposure to business analysis, digital transformation, process improvement, technology-enabled solutions, AI, automation, analytics, or enterprise operations
- Hands-on exposure to requirements gathering, process mapping, documentation, stakeholder communication, data analysis, reporting, or project support
- Experience creating clear work products such as meeting notes, process flows, requirements summaries, status updates, action item trackers, research summaries, or analysis materials
- Strong curiosity and problem-solving mindset, with the ability to ask thoughtful questions and organize information clearly
- Ability to understand business needs, document key details, and connect findings to practical improvement opportunities
- Comfort working through ambiguity with guidance and escalating questions, risks, or gaps when needed
- Ability to balance detail orientation with a focus on business outcomes, stakeholder experience, and operational value
- Bachelor's degree in Business Administration, Information Systems, Business Analytics, Operations, Industrial Engineering, Computer Science, Healthcare Administration, or a related field; or equivalent practical experience
- Familiarity with Agile, Scrum, Lean, Six Sigma, change management, or business process improvement concepts is a plus
- Familiarity with ServiceNow or similar intake, workflow, or portfolio management platforms is preferred but not required
- IIBA Entry Certificate in Business Analysis (ECBA)
- Lean Six Sigma Yellow Belt or Green Belt
- Certified ScrumMaster (CSM) or Agile fundamentals
- Business Process Management fundamentals
- Prosci Change Management fundamentals
- Related certifications, coursework, or hands-on experience in business analysis, process improvement, project management, data, or technology
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