Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Associate Account Manager Client Services will manage ongoing contract relationships and service delivery to clients, serving as the primary point of contact for employer/group clients and coordinating with internal functions to meet client needs.
Responsibilities
- Manages ongoing contract relationships and service delivery to clients for one or more accounts
- Acts as outward-facing, dedicated resources for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Build relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
- Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
- This function includes employees who are in dedicated on-site service roles
- Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band
- Generally, work is self-directed and not prescribed
- Works with less structured, more complex issues
- Serves as a resource for others
Skills
- High School Diploma/GED
- 2+ years of experience in the healthcare industry
- 2+ years of experience in account management and building customer relationships
- Willing and able to travel up to 10% of the time for client visits
- Access to reliable transportation & possess a valid US driver's license
- Bachelor's Degree
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Incentive and recognition programs
Company Overview