Note: The job is a remote job and is open to candidates in USA. Fingerpaint Group is a healthcare and wellness advertising agency that focuses on effective communication of complex scientific data. The Associate Account Director will serve as a key strategic partner and primary liaison for clients, overseeing medical communications projects and cultivating strong client relationships to drive business growth.
Responsibilities
- Lead client relationships as the primary point of contact, ensuring the agency's resources are deployed effectively to meet their best interests
- Contribute to the development of strategic communication plans for medical communications deliverables
- Identify and pursue opportunities to expand agency business within and across client accounts
- Demonstrate understanding of the brand’s strengths/weaknesses and continue to learn and apply knowledge to reviews of content and materials
- Guide and advise the account team on developing and presenting new proposals, including innovative
- Anticipate and meet client needs, frequently communicating with them regarding project direction and updates
- Lead the budgeting process for accounts and projects
- Collaborate with leadership to prepare annual client budgets and ensure they're kept up to date
- Oversee project execution (quality/estimates/timelines), manage account team workload, and partner with the client to ensure tactics meet a defined need
- Manage account financials, including client financial reporting and discussions; monitor, manage, and report on key financial metrics according to processes set by AD
- Manage account revenue and write-offs, keeping the AD informed of any issues
- Ensure that all creative and scientific output is on strategy, on message, and exceeds client expectations
- Review all project documents and content, including client/brand backgrounders and briefing documents
- Ensure project teams are planning projects within the project management platform from start to completion, involving budget, milestones, and tasks
- Oversee staff resourcing to ensure adequate coverage across all active project work, collaborating with Operations to find necessary coverage when internal resources are limited
- Enforce agency processes within the team to ensure consistency and efficiency
- Initiate and attend all key meetings where strategies and plans are discussed
- Supervise, train, and develop Account Executives, Senior Account Executives, and Account Supervisors
- Conduct annual performance reviews and identify developmental opportunities for team members
- Ability to define their role within the team and demonstrate understanding of where their position brings the most value to the team and account; acts as a role model in collaboration with agency departments
- Manage team members' billable hours to meet their goals (e.g., 1800/year)
- Collaborate with P&C and the AD to recruit and hire new account team members
- Ensure internal relationships between the account group and other agency departments are productive
- Identify areas for improvement within the agency and collaborate with leadership to identify and implement
- Actively identify and follow up on organic growth and new business leads
- Support new business efforts by assisting with the development and delivery of client pitches and RFPs
- Provide the AD with recommendations to improve the agency or better customize services for clients
- Conduct regular, in-person client meetings (as needed) to drive strategic alignment and manage project direction
- Provide research direction to Account Supervisors and senior account executives
- Utilize the expertise of internal team members responsibly to ensure high-quality output and time efficiency
Skills
- Bachelor's degree (minimum), preferably in health sciences, marketing, or communications field
- 5-7 years of pharmaceutical and/or medical communications agency experience
- Extensive experience with estimating costs, developing budgets, and managing project finances
- Excellent organizational skills, attention to detail, and follow-through
- Prior supervisory experience and the ability to mentor and motivate a team
- Strong knowledge of the pharmaceutical and agency industries
- A thorough understanding of communications planning and scientific messaging
- Superior oral and written communication skills, with excellent presentation and interpersonal abilities
- Moderate experience with and knowledge of digital projects
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to travel at least 3-5 times per year to meet with clients
- An advanced degree (PharmD, BSN, PhD, MS) is a plus
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