Note: The job is a remote job and is open to candidates in USA. Mattress Firm is a mattress retailer focused on helping people sleep well through its products and customer experiences. The Assistant Manager, Commercial Sales will coach and support a team of approximately nine B2B sales professionals while analyzing performance, managing CRM pipelines, and improving sales processes. The role also involves performance management, onboarding, reporting, training development, and cross-functional collaboration.
Responsibilities
- Conduct weekly one on one coaching session to drive performance, accountability and professional development
- Analyze sales performance against budget, KPI’s and activity metrics to identify trends, coaching opportunities and areas for improvement
- Monitor and manage sales activity through CRM, including quotes, opportunities, pipeline health, assigned leads, inbound leads, and trade show lead follow-up
- Perform regular call reviews and live coaching sessions to improve sales effectiveness, customer engagement, and conversion rates
- Develop and execute performance improvement plans for underperforming team members and structured onboarding and success plans for new hires
- Ensure consistent adherence to sales processes, CRM usage standards, and lead management expectations
- Utilize data and reporting to identify business trends, maximize seasonal sales opportunities, and improve overall team performance
- Prepare and present weekly performance summaries, KPI reporting, and actionable recommendations to the Sales Manager
- Assist with the development and enhancement of training materials, sales tools, and best practices
- Recommend and implement process improvements that increase efficiency, productivity, and sales effectiveness across the Commercial Sales team
- Assist in the development, maintenance, and enhancement of sales training materials, onboarding resources, and sales playbooks
- Support the creation and maintenance of product information, specifications, competitive positioning, and sales support materials as needed
- Champion company culture by fostering teamwork, engagement, accountability, and a positive employee experience
- Support and execute departmental and company initiatives as assigned by Sales Leadership
- Collaborate with cross-functional teams to improve sales processes, communication, and operational efficiency
- Assist with special projects, reporting initiatives, and business development efforts as needed
Skills
- Microsoft Product: Intermediate Excel with Pivot table knowledge. Intermediate PPT
- High School diploma or equivalent required
- 2+ Years Leadership/coaching required
- 3+ Years Sales experience required
- Microsoft Office Products
- Must have used CRM extensively
- Sitting for up to 8+ hours
- Standing occasionally
- Walking occasionally
- Talking frequently
- Hearing Frequently
- Usage of hands and fingers
- Reaching with hands and arms
- Legal authorization to work in the United States without the need for sponsorship
- B2B experience preferred
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
- Quarterly bonus potential, depending on qualifications and experience
- For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company
Company Overview