Note: The job is a remote job and is open to candidates in USA. American College of Education is hiring an Assistant Director, Student Experience and Operations to provide strategic and operational leadership across the student lifecycle. The role leads student experience design, operational improvement, technology enablement, and cross-functional initiatives to strengthen student success and satisfaction.
Responsibilities
- Serve as the institutional subject matter expert on all aspects of the student lifecycle
- Lead the strategy, design, implementation, and continuous improvement of the end-to-end student experience
- Direct student operations initiatives and establish operational standards that support student success
- Partner with executive leadership, business leaders, Product Owners, and IT teams to define and prioritize strategic enhancements
- Lead cross-functional initiatives that improve operational effectiveness, scalability, system functionality, and student satisfaction
- Ensure all system changes, business processes, and operational workflows align with defined student lifecycle objectives using agile methodologies
- Develop and implement policies, processes, procedures, and technology solutions that streamline the student experience
- Promote the effective utilization of technology to support staff productivity and student success
- Partner with technology teams to implement and support enterprise solutions and process enhancements
- Monitor performance metrics, operational effectiveness, and student experience outcomes, using data-driven insights to drive continuous improvement
- Provide leadership and oversight for operational teams while fostering employee engagement, accountability, and professional development
- Lead organizational change management efforts associated with process, technology, and operational improvements
- Act as a champion for innovation, collaboration, and student-centered decision-making across the institution
- Establish priorities, manage multiple initiatives, and ensure timely delivery of strategic and operational objectives
- Serve as a role model in managing deadlines, deliverables, and cross-departmental collaboration
Skills
- You are passionate about helping students achieve their educational goals
- You thrive in a collaborative environment
- You possess exceptional leadership, technical, and operational expertise
- Demonstrates self-reliance by meeting and exceeding organizational objectives
- Demonstrates positive attitude, motivation, concern for students, teamwork, and excellent time management skills
- Follows established processes while identifying opportunities for innovation and improvement
- Consistently produces a high volume of quality work
- Adapts effectively to changing priorities and tight deadlines
- Proven ability to work independently and collaboratively across departments
- Supports and embraces the College's Impact mission
- Possesses exceptional communication, organization, and stakeholder management skills
- Demonstrates creativity and efficiency in solving complex business and operational challenges
- Strong analytical and problem-solving skills with high attention to detail
- Builds and maintains student satisfaction throughout the lifecycle
- Recognizes, anticipates, and responds to student needs
- Successfully leads teams through change, process improvement, and technology adoption
- Develops strong partnerships and influences decision-making at all organizational levels
- Master's degree required
- Preferably in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a related field
- Bachelor's degree from an accredited institution
- 10+ years of progressive leadership experience in higher education supporting the student lifecycle through operational, technology, process improvement, or student services functions
- 5+ years of experience leading teams and managing people leaders
- Significant experience with Microsoft CRM, Anthology, Canvas, or similar enterprise platforms
- Proven experience leading enterprise-wide operational and technology transformation initiatives
- Strong project and program management expertise, including agile methodologies and technology implementation frameworks
- Experience designing and optimizing business processes that support student success and organizational scalability
- Demonstrated ability to influence and collaborate with executive leaders and cross-functional stakeholders
- Excellent written, verbal, presentation, and facilitation skills
- Strong analytical skills with experience using operational and student data to drive decisions
Benefits
- Annual bonus for all full-time employees
- Medical, dental, & vision insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
- Virtual-first work environment
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