Note: The job is a remote job and is open to candidates in USA. Brown University is seeking an Assistant Director for Housing Operations & Projects. This role manages the student housing software and oversees housing processes for graduate and first-year students, ensuring operational efficiency and collaboration with various departments.
Responsibilities
- Serve as a primary user and administrator of the University’s student housing software (StarRez)
- Responsible for the operational integrity and workflow efficiency of graduate housing
- Assist with the housing lottery for 3,100+ students, placement of 1,800+ first-year students, and the academic year general housing selection process
- Ensure optimal occupancy utilization and seamless integration between housing assignments, billing, and campus partner databases
- Manage River House occupancy reporting
- Ensure that all graduate housing processes are integrated seamlessly into StarRez
- Provide technical backing for all selection cycles, graduate and undergraduate
- Collaborate with the Associate Director, Residential Operations to support special interest and non-academic term housing processes
Skills
- Bachelor's degree required
- 3 to 5 years of experience in residential life, housing assignments, systems management, or other relevant fields required
- Experience working with StarRez and/or other housing management systems required
- Data management and analysis skills required
- Ability to translate complex technical processes into user-friendly instructions for students, families, and non-technical staff
- Demonstrated ability to identify systemic bottlenecks and implement automated solutions to improve the student user journey during high-stress selection periods
- Ability to communicate clearly and concisely, both verbally and in writing
- Ability to exercise effective independent professional judgment
- Ability to establish and maintain collaborative working relationships with students, student organizations, faculty, staff, and other departments
- Proven ability to partner with OIT and financial teams to troubleshoot data discrepancies and billing errors
- Advanced proficiency in Excel (Power Query, Pivot Tables) and data visualization tools to present occupancy trends to senior leadership
- Strong attention to detail and accuracy, including the ability to provide clear and accurate data in a timely manner
- Ability to relate successfully in one-on-one and group situations with individuals representing varied interests
- Must be able to manage multiple tasks and deadlines effectively
- A working knowledge of principles, practices and theories of student learning and development
- Understanding of the cultural, social and educational needs of student residential communities
- Ability to work effectively individually and as a team member
- Master's degree preferred
- Advanced administrative experience in StarRez (including Report Fuel, Dashboards, and Portal X) is strongly preferred
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