Note: The job is a remote job and is open to candidates in USA. TTEC Digital develops engagement and growth solutions that support exceptional customer experiences. The Architect, Product Development provides technical leadership for AI-powered customer experience and contact center products, leading teams, solution architecture, implementation planning, and customer deployments. The role also evaluates emerging technologies and coordinates delivery across engineering, product, QA, DevOps, architecture, and professional services.
Responsibilities
• Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence
• Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products
• Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams
• Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms
• Lead technical design reviews, implementation planning activities, and delivery readiness efforts
• Identify and manage technical risks, dependencies, and implementation challenges
• Research and evaluate emerging AI, customer experience, and contact center technologies
• Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs
Skills
• 8+ years of experience in software engineering, solution architecture, technical leadership, or product development
• Prior experience managing engineers, technical leads, or software development teams
• Proven experience delivering complex software implementations across multiple teams and stakeholders
• Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions
• Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems
• Experience creating and presenting architecture diagrams and technical solution designs
• Strong communication, leadership, and stakeholder management skills
• Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies
• Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions
• Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies
• Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems
• Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations
• Experience with AWS, Azure, or multi-cloud environments
• Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies
Benefits
• Annual incentive program eligibility
• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Remote work arrangement
Company Overview
• TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://ttecdigital.com.
Company H1B Sponsorship
• TTEC Digital has a track record of offering H1B sponsorships, with 7 in 2026, 26 in 2025, 18 in 2024, 17 in 2023, 26 in 2022, 12 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.