Note: The job is a remote job and is open to candidates in USA. Shugarman’s Bath is a Southern California bathroom remodeling company specializing in shower and tub transformations. The Appointment Setter will conduct high-volume inbound and outbound sales calls, qualify homeowner leads, build value in consultations, overcome objections, and schedule appointments for Design Consultants while meeting performance goals.
Responsibilities
- Make a high volume of outbound calls to prospective customers, while also handling inbound calls as needed
- Convert new and existing leads into qualified appointments for our Design Consultants
- Ask effective discovery questions to understand each homeowner’s project, needs, motivation, and timeline
- Build value in the consultation and confidently ask for the appointment
- Navigate questions, hesitation, and objections while maintaining a positive customer experience
- Follow up consistently with leads through phone, text, and email
- Re-engage previous opportunities and turn renewed interest into appointments
- Maintain accurate customer information and detailed notes in our CRM
- Work toward clearly defined appointment-setting goals and performance KPIs
- Use coaching, feedback, and performance data to continuously improve your results
- Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation
Skills
- * A confident, professional phone presence and the ability to build rapport quickly
- * Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
- * Confidence handling objections and moving conversations toward a clear next step
- * A competitive, goal-oriented mindset and motivation to achieve measurable results
- * Resilience, the ability to hear “no” and bring the same confidence to the next opportunity
- * Strong accountability, reliability, and follow-through
- * A coachable mindset and the ability to quickly turn feedback into action
- * The ability to stay focused, productive, and self-motivated in a remote environment
- * A reliable high-speed internet connection and a quiet, professional workspace
- * Strong computer skills with the ability to quickly learn and navigate CRM and communication systems
- This is a high-volume phone environment. You should be comfortable making 100+ calls per day while maintaining strong call quality and professionalism
- This is a full-time, remote position averaging 40 hours per week across five shifts. Schedules may vary based on business needs
- * Weekday shifts fall between 7:45 AM and 7:15 PM Pacific Time
- * Weekend shifts fall between 8:45 AM and 5:15 PM Pacific Time
- * Weekend availability is required
- * All scheduled hours are in Pacific Time
- * Previous experience in inside sales, appointment setting, lead conversion, outbound sales, or another performance-driven environment is strongly preferred
Benefits
- Company-provided equipment
- Internet stipend
- 8 paid holidays per year
- Up to 80 hours of vacation accrued annually
- 40 hours of sick time per year
- 401(k) eligibility after 90 days
- Medical insurance with the company contributing 50% toward the base plan premium
- Additional benefit options including dental, vision, life insurance, HSA, and FSA
- Ongoing coaching and professional development
- Opportunities for career growth
- Uncapped performance-based incentives tied to the appointments you generate
- Additional bonus opportunities
Company Overview