Note: The job is a remote job and is open to candidates in USA. Sanford Health is the largest rural health system in the United States, dedicated to transforming the health care experience and expanding access to care. The Applications Support Analyst provides healthcare information system and application support, resolves incidents and service requests, supports training, analyzes workflows and reports, and maintains information technologies for business needs.
Responsibilities
- Performs routine healthcare information system and application support
- Utilizes analytical skills and experiences to investigate or escalate support issues
- Resolves incidents and services requests
- Assists in the creation and maintenance of training documentation
- Incorporates appropriate presentation techniques to support and/or lead training sessions
- Researches, analyzes and makes recommendations for application workflow improvements
- Creates and analyzes reports created using multiple reporting mechanisms
- The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
- Promotes and participates in a team approach
- Works with other departments and outside vendors
- Comfortable managing change with excellent problem solving skills
- Time management and prioritization of tasks on a daily basis
- Proficient verbal and written communication required
- Positive attitude and excellent customer service skills are expected
- Ability to communicate diplomatically across integrated teams
- Good interpersonal skills
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required
- Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred
- When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful
- When applicable, possess knowledge in state and federal laws, rules and regulations
Skills
- Bachelor's Degree required
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing
- Area of focus in Information Technology, Healthcare, Business, or related field preferred
- One year of relevant experience in application support, hardware or interface preferred
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