Note: The job is a remote job and is open to candidates in USA. Hexagon Manufacturing Intelligence provides manufacturing technology, production software, inspection, and quality solutions. The Applications Engineer II develops, configures, tests, implements, and supports custom software solutions, while translating customer requirements into technical scopes and maintaining existing applications and plug-ins. The role also provides technical support, troubleshooting, documentation, and cross-functional collaboration throughout the customer solution lifecycle.
Responsibilities
- Provide pre-sale and post-sale technical support for custom software solutions, applications, and integrations
- Partner with customers and internal stakeholders to understand business and technical requirements and translate them into appropriate solution requirements and scopes of work
- Develop, configure, test, debug, implement, and support custom software solutions for customers and industry partners
- Maintain and enhance the existing portfolio of RADAN plug-ins and automation software
- Collaborate with software development teams and provide customer and market insights that can contribute to the continued development of core products
- Create and maintain technical documentation supporting custom applications, integrations, implementations, and customer use
- Provide technical guidance and support to customers throughout the solution lifecycle
- Troubleshoot software, database, networking, integration, and application-related issues and identify practical solutions
- Build and maintain effective business relationships with customers, colleagues, and partners across the manufacturing sector
- Work cross-functionally with sales, services, software development, support, and other internal teams to deliver effective customer solutions
- Manage multiple customer requirements and development activities while maintaining quality, accuracy, and appropriate documentation
- Maintain knowledge of relevant software development technologies, manufacturing workflows, and Hexagon solutions
- Travel to customer or Hexagon locations as required, up to approximately 20%
Skills
- Bachelor's degree in Computer Science, Software Engineering, a related technical discipline, or equivalent relevant programming and professional experience
- 2+ years of relevant experience in software development, application engineering, technical solutions, programming, or a related field
- Programming experience and an understanding of object-oriented programming principles
- Experience working with databases, SQL, reporting, and software applications
- Ability to troubleshoot technical issues involving software, databases, applications, or networked environments
- Ability to understand customer requirements and translate them into practical technical solutions
- Demonstrated problem-solving skills and the ability to approach technical challenges pragmatically
- Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences
- Ability to collaborate effectively with customers and cross-functional internal teams
- Experience with one or more of the following technologies: C#, C++, VB.NET, VBA, REST APIs, WPF, DevExpress, Visual Studio, TFS, or Git
- Experience with CAD/CAM software or related manufacturing software
- Experience with RADAN CAD/CAM solutions, including RadBend or RadTube
- Familiarity with SOLIDWORKS, Solid Edge, Autodesk Inventor, Creo, or similar CAD platforms
- Knowledge of NC programming and G-code
- Practical knowledge of sheet metal manufacturing processes, including laser cutting, punching, tube cutting, or forming
- Experience with manufacturing quoting processes or applications
- Familiarity with ERP, MRP, or MES systems and their role within manufacturing environments
- Experience integrating manufacturing software with other business or production systems
- Knowledge of manufacturing industry processes and workflows
- Spanish-language skills
Benefits
- Remote position based in the United States
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