Note: The job is a remote job and is open to candidates in USA. Jack Henry is a financial technology company that provides secure digital banking and payment solutions for community banks and credit unions. The Card Services Application Support Analyst is responsible for implementing and supporting card services projects, including system setup, transaction balancing, testing, customer training, and troubleshooting card-related issues.
Responsibilities
- Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product
- Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
- Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software
- Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote
- Communicates the customer’s needs/expectations with programmers, other team members, and team leader
- Maintains effective communication with customer throughout entire project/case
- Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
- Prepares training materials and documentation for customers and internal users
- May perform other job duties as assigned
Skills
- Must have a minimum of 2 years of experience working in a credit union
- Must have ATM, Debit or Credit card processing experience
- Must be able to travel up to 25% to customer locations to provide installation services. Travel may include working through a weekend
- Excellent written and verbal communication skills
- Excellent verbal and written communication skills a must
- Experience working with or using the Symitar core
- Excellent organizational skills and ability to prioritize work under pressure is a necessity
- Knowledge of Jack Henry products, equivalent competitor products, and understanding of application functions
- Computer skills with knowledge of applications including Microsoft Office Suite
- Business operations and procedures including concepts, structures, etc
- Ability to analyze/convert customer information and processes for setup in the JHA system
- Analyze business information and processes
- Experience training customers on new products
- Work with all levels of personnel and communicate complex information in user-friendly terms
Benefits
- Comprehensive benefits designed to support associates’ physical, mental, and financial health
- Remote work arrangement
Company Overview
Company H1B Sponsorship