Note: The job is a remote job and is open to candidates in USA. Chicago Extruded Metals (CXM) is seeking an Application Site Reliability Engineer (SRE) to join their Platform & Production Reliability team. The role involves ensuring the reliability, performance, and availability of mission-critical trading systems, primarily focusing on .NET/C# services running on Windows, while collaborating with software engineers to enhance monitoring and operational excellence.
Responsibilities
- Participate in the on-call rotation for production trading systems and lead incident response during service disruptions
- Investigate production incidents, perform root cause analysis, and implement preventive actions to eliminate recurring issues
- Build and maintain Grafana dashboards, Prometheus alerts, and operational health views across applications, infrastructure, and databases
- Instrument .NET services to improve telemetry, metrics, logging, and visibility into service health and customer impact
- Define, implement, and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
- Troubleshoot issues across:
- + .NET/C# applications
- + Windows Server
- + Aurora PostgreSQL databases
- + AWS infrastructure
- + CI/CD pipelines and deployments
- Improve deployment safety, release automation, and rollback strategies
- Partner with developers to improve application operability, resilience, and fault isolation
- Automate operational tasks through scripting and infrastructure automation
- Create and maintain runbooks, operational documentation, and incident response procedures
- Continuously improve monitoring, alert quality, automation, and platform reliability
Skills
- Strong experience debugging and supporting .NET/C# applications in production
- Hands-on experience with Windows Server environments
- Strong PowerShell scripting skills
- Experience with Python or Bash
- Experience with Grafana, Prometheus, and Loki (or equivalent monitoring and observability tools)
- Solid understanding of metrics, logging, tracing, and alerting best practices
- Experience with modern CI/CD pipelines
- Knowledge of deployment strategies, release automation, and rollback mechanisms
- Experience working with AWS
- Hands-on experience with Terraform or other Infrastructure as Code (IaC) tools
- Experience troubleshooting and supporting Aurora PostgreSQL or other relational database platforms
- Practical experience with SLIs & SLOs
- Practical experience with Error Budgets
- Practical experience with Incident Response
- Practical experience with Root Cause Analysis (RCA)
- Practical experience with Alert Design
- Practical experience with Production Operations
- Experience supporting high-availability or low-latency financial or trading systems
- Familiarity with MetaTrader environments or financial technology platforms
- Experience with distributed systems and microservices
- Knowledge of OpenTelemetry or similar observability frameworks
- Exposure to Docker, Kubernetes, or containerized environments
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