Note: The job is a remote job and is open to candidates in USA. American Precision Industries Inc is hiring an Application Engineer to provide technical guidance on Nook and Thomson products. The role translates customer requirements into product recommendations, coordinates with internal teams, and supports troubleshooting, customized proposals, and sales objectives.
Responsibilities
- Provide accurate and timely product selection guidance based on customer requirements
- Serve as a key liaison between customers and internal teams, including Product Design, Production, Engineering, Quality, and Supply Chain, to ensure alignment and smooth execution
- Communicate professionally across multiple channels, including phone, email, video conferencing
- Deliver basic post‑sales support, including troubleshooting and resolving technical inquiries
- Leverage internal resources (Engineering, Manufacturing, Quality, Supply Chain, and Shipping) to address and resolve customer needs
- Prepare and document pricing proposals for modified or customized product configurations
- Support field sales teams in managing accounts and driving product direction, profitability, growth, and achievement of sales objectives
- Contribute to the development of standard procedures and policies that promote lean office practices and performance metrics
Skills
- Bachelor's degree in Mechanical Engineering, Manufacturing Engineering Technology, or a related discipline
- Solid understanding of engineering and manufacturing principles
- Proficiency with Microsoft Office applications
- Strong communication and presentation abilities
- Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a "U.S. Person,' which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States
- Prior exposure to application engineering or technical support
- Familiarity with Lean manufacturing techniques and Six Sigma methodologies
Benefits
- This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
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