Note: The job is a remote job and is open to candidates in USA. The Adaptavist Group is a global family of companies focused on delivering enterprise software and tailored solutions. They are seeking an Application Administrator to assist customers in maximizing their use of Atlassian software by configuring and customizing applications, responding to requests, and automating processes to improve efficiency.
Responsibilities
- Maintaining high proficiency in Atlassian and Adaptavist toolsets, contributing to team knowledge sharing and adhering to best practices
- Onboard and become familiar with customer applications
- Monitoring and responding to customer requests on the Adaptavist service desk
- Answering customer questions about how to best use the Atlassian applications in their business
- Creating projects, configuring permissions and workflows and other solutions at the request of the customer
- Working on multiple administrative activities according to agreed upon customer priorities
- Communicating with the customer and other team members to understand and deliver configuration solutions
- Solving issues and providing best practice recommendations to the customer
- Recording your work and time
- Following security protocols that the customer may establish
Skills
- Experience administering the Atlassian toolset, in particular, Jira and Confluence
- Ability to demonstrate experience in consulting and user support
- Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
- Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
- Excellent written and verbal communications skills
- An ability to think innovatively and creatively
- Personable, helpful and professional attitude
- Knowledge of the build process – Continuous Integration and Delivery
- Experience in using GitLab or Sonatype software
- Knowledge of Groovy or other programming language
- Experience in creating technical documentation and sharing knowledge
Benefits
- Very generous holiday (PTO) allowance
- Trusting you to take vacation time that suits your personal life
- Flexible working hours
- We provide MacBooks to all employees
- Additional support for fully remote workers to set up their home offices.
- 26 weeks of fully paid leave for birthing parents
- 13 weeks for non-birthing parents
- Extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
- Flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
- Read our full list of US benefits
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