Note: The job is a remote job and is open to candidates in USA. Nordic Global is a healthcare IT services firm serving healthcare providers through technology and digital transformation. The Application Analyst I provides frontline support for clinical and business applications, manages documentation, collaborates with vendors and team members, and develops healthcare IT and application lifecycle expertise.
Responsibilities
- Achieve necessary certifications and follow learning paths to ensure ongoing growth
- Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication
- Manage application and team documentation, ensuring accuracy, completeness, and relevancy
- Establish and maintain relationships with software vendors to ensure high-level support
- Assist in planning and executing application upgrades and security patches
- Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes
- Learn clinically integrated hospital and physician office workflows (both clinical and business)
- Comply with all written team policies and procedures
- Learn and leverage existing details of application documentation to provide effective and informed application support
- Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving
- Advance application knowledge and understanding from mentor/lead during first 12 months
Skills
- Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years' industry experience)
- 3+ years' experience in healthcare IT or equivalent IT application analyst position with degree requirement
- Strong analytical thinking and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work collaboratively in a team-oriented environment
- Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability
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