Note: The job is a remote job and is open to candidates in USA. SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. The Application Administrator role involves supporting SS&C’s SaaS offerings by coordinating and executing activities related to Production environments, including automation, monitoring, and troubleshooting.
Responsibilities
- Provide first level technical support for various SS&C hosted applications to ensure uptime and service level objectives are met
- Ensure SS&C’s operations, such as application job scheduling and server operations work properly and meet business and client expectations
- In the event of an incident or failure, participating in repair and restoration of processing and systems availability in coordination with other departments to achieve a normal operational status
- Lead or assist root cause analysis efforts and work with others to prevent future recurrences
- Excellent understanding and working knowledge of Windows and/or Linux operating systems
- Working knowledge of Encryption tools such as PGP, GPG, and GNU
- SFTP server configuration and troubleshooting
- Knowledge of scripting technologies and/or willingness to learn
- Monitor application availability and performance
- Work with peers and customers to troubleshoot infrastructure, application, database, and network related issues
- Coordinate/communicate with various teams on tasks and escalations using Agile methodologies
- Participate in 24x7 escalation/rotation support as part of the larger team
- Support new virtual and cloud solutions that improve SS&C service offerings
- Ensure change management procedures are followed in a timely manner
- Participates in the creation and maintenance of relevant documentation
- Participates in Disaster Recovery validation scenarios
Skills
- Provide first level technical support for various SS&C hosted applications to ensure uptime and service level objectives are met
- Ensure SS&C's operations, such as application job scheduling and server operations work properly and meet business and client expectations
- In the event of an incident or failure, participating in repair and restoration of processing and systems availability in coordination with other departments to achieve a normal operational status
- Lead or assist root cause analysis efforts and work with others to prevent future recurrences
- Excellent understanding and working knowledge of Windows and/or Linux operating systems
- Working knowledge of Encryption tools such as PGP, GPG, and GNU
- SFTP server configuration and troubleshooting
- Knowledge of scripting technologies and/or willingness to learn
- Monitor application availability and performance
- Work with peers and customers to troubleshoot infrastructure, application, database, and network related issues
- Coordinate/communicate with various teams on tasks and escalations using Agile methodologies
- Participate in 24x7 escalation/rotation support as part of the larger team
- Support new virtual and cloud solutions that improve SS&C service offerings
- Ensure change management procedures are followed in a timely manner
- Participates in the creation and maintenance of relevant documentation
- Participates in Disaster Recovery validation scenarios
- Are a self-starter
- Have strong problem-solving skills
- Highly dependable
- Consistently follow through and deliver on commitments
- Maintain a positive attitude
- Are professional and possess excellent interpersonal and written communication skills
- Want to work with cloud computing
- Are passionate about technology
- Have the desire and ability to learn new things fast
- Have the ability to think on your feet
- Want to be part of an efficient and effective team
- BS or MS Degree in Computer Science or similar degree
- Some professional experience or a prior internship
- Any knowledge of the VAX VMS Operating Systems is a major plus
- Any knowledge of Kubernetes and/or Container technologies is a major plus
- Experience supporting complex internal and client facing environments is a major plus
- Experience with troubleshooting Microsoft products and protocols is a plus
- Experience working with enterprise applications is a plus
Benefits
- Medical, dental, and vision coverage
- A 401(k) plan with company match
- Paid time off, holidays, and parental leave
- Professional development reimbursement opportunity
- May be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion
Company Overview
Company H1B Sponsorship