Note: The job is a remote job and is open to candidates in USA. West 4th Strategy, LLC is seeking an experienced API Operations Engineer to support the IRS Enterprise API Gateway Modernization and Operations (EAGMO) effort. The role involves providing 24x7 operational support for the agency's gateway platform, including monitoring, incident response, root cause analysis, and performance reporting.
Responsibilities
- Provides 24x7x365 monitoring of the EAG platform and executes day-to-day production operations across the legacy IBM webMethods environment, the new API Gateway product, and any approved dual-run period
- Performs incident triage and response consistent with the 30-minute ticket assignment and 4-hour resolution target for P1 incidents, escalating and documenting per ServiceNow requirements
- Delivers root cause analysis for P1 incidents within 5 business days and drives corrective/preventive action to reduce recurrence
- Executes patch and vulnerability remediation support in accordance with IRS timelines and POA&M requirements (while IRS retains cybersecurity risk-acceptance authority)
- Maintains performance dashboards, monitors latency/throughput/error-rate/availability metrics, and produces the Monthly O&M Performance Report and Quarterly Trend Analysis Report
- Executes backup/restore procedures and quarterly restoration testing, and supports IRS disaster recovery exercises
- Performs post-change smoke testing and operational readiness validation following production changes, incident remediations, or currency events
Skills
- 7 years of experience performing similar duties to this role
- Experience with 24x7 production support, incident triage, ServiceNow, RCA, monitoring, patch/vulnerability remediation support, backup/restore, DR support, operational reporting, and production readiness within approved EAG boundaries
- Bachelor's degree in Computer Science, IT, or related field
- U.S. citizenship or lawful permanent resident is required
- Ability to obtain IRS Minimum Background Investigation security clearance
- MBI is preferred
- Remote – Preferred to be based in National Capital Region
Benefits
- Benefits package includes options for health, dental, and vision insurance coverage
- 401k contribution options
- Employment Classification Eligibility 6 W2
Company Overview