Note: The job is a remote job and is open to candidates in USA. NWN is seeking an API Integration Engineer to design, develop, and manage integrations that enable complex IT managed and operations services within its Experience Management Platform. The role works across product, development, IT, customer success, and data analytics teams to connect systems and support client and service delivery outcomes.
Responsibilities
- Work closely with Offering Architects, Product Management, Developers, Customer Success, and IT systems teams
- Design, develop, and maintain API integrations between internal systems, third-party platforms, and client applications
- Collaborate with development teams to build custom APIs that meet business requirements
- Implement and optimize API endpoints for performance, scalability, and security
- Work closely with stakeholders to gather and analyze integration requirements and translate business needs into technical specifications for APIs and integration workflows
- Conduct thorough testing of APIs and integration solutions to ensure reliability and functionality
- Identify and resolve issues related to API performance, data inconsistencies, or integration failures
- Create and maintain detailed documentation for APIs, integration processes, and workflows
- Provide clear usage guidelines for developers and other stakeholders
- Implement API security best practices, including authentication, authorization, and encryption
- Ensure compliance with relevant industry standards and regulations, such as GDPR and HIPAA
- Monitor API performance and usage to identify bottlenecks or opportunities for optimization
- Select and configure tools, platforms, and technologies that optimize performance, cost, and maintainability
- Collaborate with stakeholders to understand requirements, solve complex challenges, and deliver solutions that empower customer delivery
- Help ensure tools and systems integrate seamlessly with existing IT systems, service delivery processes, and standards
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- Bachelor's degree in Computer Science, Information Systems, or related experience
- Experience designing, developing, and maintaining API integrations between internal systems, third-party platforms, and client applications
- Experience translating business needs into technical specifications for APIs and integration workflows
- Experience identifying and resolving API performance issues, data inconsistencies, or integration failures
- Experience creating and maintaining API documentation, integration processes, workflows, and usage guidelines
- Hands-on experience with RESTful and SOAP APIs
- Familiarity with integration tools and platforms such as Mulesoft, Apigee, Zapier, and Postman
- Proficiency in programming languages such as Python, Java, JavaScript, or C#
- Knowledge of API design principles, including JSON, XML, and HTTP protocols
- Experience with API authentication methods such as OAuth and API keys
- Familiarity with database systems, including SQL/NoSQL, and data transformation techniques
- Experience with cloud platforms and services such as AWS, Azure, or Google Cloud
- Familiarity with microservices architecture and containerization tools such as Docker and Kubernetes
- Experience with CI/CD pipelines and version control systems such as Git
- Ability to work closely with cross-functional stakeholders to understand requirements and solve complex integration challenges
- Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness
- Certification in API development or integration platforms, such as Mulesoft Certified Developer Preferred
Benefits
- Medical, dental, and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Disability and life insurance
- 401(k) with company match
- Unlimited PTO
- Paid company holidays
- Hybrid/remote work
- Paid bonding leave for eligible employees
- Employee discounts
- Access to the Employee Assistance Program (EAP)
- Accident, critical illness, long-term care, and hospital indemnity coverages
- Legal and identity theft protection
- Pet insurance
- Supplemental life insurances
- Referral bonuses
- Charitable donation matching
- Allowances for eligible roles
Company Overview
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