Note: The job is a remote job and is open to candidates in USA. Cardinal Group Companies is a real estate and property management company. The Analyst, Utility Billing Operations oversees utility billing and bill pay functions for an assigned portfolio, ensuring accurate and timely resident billing while supporting clients and residents. The role manages billing cycles, audits data, analyzes recovery statistics, and helps improve platform processes and documentation.
Responsibilities
- Manage resident utility billing cycles for all assigned properties and ensure the accurate and on-time billing of residents
- Assist with the implementation and on-boarding process of communities transitioning to Cardinal Group’s utility billing platform
- Collaborate with third parties to ensure all data is received, audited and uploaded appropriately into Cardinal Group’s utility billing platform
- Process monthly utility billing for assigned portfolio of communities
- Monitor sites for missing utility invoices, including their retrieval and the submission required for timely processing of monthly utility billing
- Respond to resident inquiries, providing explanation and support for all resident customer service needs
- Ensure all billing and allocation methods comply with both jurisdictional regulations and lease terms for assigned communities, performing research as necessary
- Respond to inquiries or support needs from community managers, portfolio managers, or other Cardinal Group on-site or HQ team members
- Compile and maintain periodic recovery analysis reports at community and portfolio levels
- Perform research and analysis in support of recovery statistics. Devise remediation plans if required
- Articulate complex billing scenarios and calculations across a wide spectrum of audiences
- Assist with establishing and documenting SOPs, workflows, training, and success metrics necessary to operate Cardinal Group’s utility billing platform at scale
- Other tasks, as assigned by the Manager
Skills
- Bachelor's degree preferred
- 3-5 years' experience in utility billing operations
- Working Knowledge of generally accepted accounting principles (GAAP), and their proper application within the property management and real estate industries
- Strong Working knowledge of the real estate and property management industry, especially with regards to utility billing management, current providers in the space, and the operational impact of utility billing and utility management
- Working knowledge of property management accounting software
- Strong working knowledge of Microsoft Word, Excel and Google Suite
- Ability to read, analyze, articulate and compile financial reports
- Ability to work independently as well as utilize appropriate escalation protocols
- Excellent interpersonal skills and willingness to assist with additional tasks, including improving the company's utility billing and management platforms
- Excellent time management and business correspondence skills
- Ability to work as a team player and respect those you work with
- Ability to embrace change and new ideas
- YARDI, Entrata, RealPage experience preferred
Benefits
- Potential bonus opportunity
- Health insurance
- Vision insurance
- Dental insurance
- Pet insurance
- 401(k) retirement plan
- Student loan assistance
- Licensing and continuing education reimbursement
- Parental leave
Company Overview