Note: The job is a remote job and is open to candidates in USA. KeHE Distributors is an employee-owned distributor of natural and organic products, committed to making a positive impact. The Sales Analyst will support the Inside Sales team and independent retailers by providing excellent customer service, resolving issues, and improving non-selling processes to enhance customer satisfaction.
Responsibilities
- Engage regularly with customers and Inside Sales Specialists to resolve issues involving non-selling activities, while building positive relationships and identifying customer needs
- Identify foreseeable issues and proactively engage as needed
- Ensure a trouble-free process
- Maintain a high level of customer service and quality
- Educate customers and provide access to tools that will aid them in visibility and resolution of issues
Skills
- High School diploma or general education degree (GED) required
- Minimum 1-year experience, preferably in customer service, accounts payable, accounts receivable, general accounting, supply chain, inside sales and/or transportation
- Basic data entry/10-key skills
- Proficient with Microsoft Office
- Knowledge of office administration and procedures
- Excellent customer service, presentation, and active listening skills
- Ability to work cross-functionally with other departments within the organization
- Maintain calm demeanor and positive, professional attitude in a fast paced, 'high stress' environment
- Detailed oriented and organized
- Must have proactive outreach, analytical/problem solving skills, and self-motivation
- Comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities
- Strong interpersonal skills, ability to get along with diverse personalities, tactful and flexible with both internal and external customers
- Technical aptitude for working with various financial - e.g., AS400, J.D. Edwards, software, and workforce management platforms
- Ability to make solid business decisions and champion solutions as needed
- Excellent written and verbal communication skills
- P.E.T. - positive attitude, execution, teamwork
- Bi-lingual (Spanish-speaking) is a plus
- Experience with credits, customer service, transportation systems, bills of ladings, proof of deliveries, DSD's, shortages, and damages is a plus
Benefits
- Benefits after 30 days
- Health/Rx
- Dental
- Vision
- Flexible and health spending accounts (FSA/HSA)
- Supplemental life insurance
- 401(k)
- Paid time off
- Paid sick time
- Short term & long term disability coverage (STD/LTD)
- Employee stock ownership (ESOP)
- Holiday pay for company designated holidays
Company Overview