Note: The job is a remote job and is open to candidates in USA. ICE operates exchanges and financial marketplaces, including the NYSE Group. The Trading Operations Analyst provides first-line, customer-facing support for live production trading platforms by monitoring activity, troubleshooting trading issues, assisting member firms, and coordinating with internal teams and customers.
Responsibilities
- Position will require day to day operational support of the NYSE Group Exchanges
- Monitor trading activity on NYSE Group Exchanges systems
- Perform all first shift Trading Operation daily checkout procedures
- Assist NYSE Group member firms with questions regarding order types, order type behavior, and routing behavior
- Real-time surveillance of electronic trading activity in all Exchange products
- Work directly with the System Operations group and understand the basic trading architecture of the NYSE Group Exchanges systems
- Electronically maintain activity reports regarding problems, disputes or issues throughout the trading day
- Communicate directly with NYSE Regulation and competitor exchanges regarding erroneous trades and erroneous trade rulings
- Send out mass communications with regard to market status updates or initiatives
- Learn Exchange proprietary trading system functionality and back-office support to effectively communicate with customers and bring resolution to all customer queries
- Coordinate with customer technology staff and the NYSE Relationship Management team to assist in setting up new users and resolving customer issues on an ongoing basis
Skills
- • Bachelor's degree from an accredited university or college. Security licenses, Series 7, Series 63 and Series 57 are required
- • Requires a minimum of 3 years' experience in a trading environment in the capacity of trader, trader's assistant, or at a competing exchange, or Alternative Trading System
- • Superior computer skills needed, specifically in: MS Word, MS Excel, MS Access, and MS PowerPoint
- • Must be self-directed and be able to work within a team environment
- • Friendly, professional telephone manner and strong interpersonal skills
- • Work skills/ general skills: Require strong analytical and problem-solving skills
- Demonstrated ability to learn quickly, work well under pressure, be flexible, creative and pay attention to details
- The candidate should exhibit the ability to exercise independent judgment and discretion
- Proficient verbal and written communication skills are necessary, with a demonstrated ability to communicate with a variety of people
- Must be client-focused, energetic and work well both individually or as a team member
- The candidate must possess good interpersonal skills and be willing to foster good relationships with members of the sales team as well as clients
- 12AM-8AM EST Sun-Fri
- Knowledge of SQL queries to research and troubleshoot issues a plus
Benefits
- Intercontinental Exchange’s incentive compensation
- Healthcare coverage, including medical, dental and vision
- A 401(k) plan
- Life insurance
- Time off
- Paid leave for qualifying circumstances
Company Overview
Company H1B Sponsorship