Note: The job is a remote job and is open to candidates in USA. Builders FirstSource is a supplier of building materials, value-added components, and building services to the professional market. The Analyst, IT - Training HQ Conversion supports training content, plans, documentation, assessments, and reporting while collaborating with trainers and instructional designers to improve user learning experiences and training program effectiveness.
Responsibilities
- Updates training content and supports mapping out of training plans and reporting
- Researches potential materials to best meet the needs of the team
- Collaborates with trainers and instructional designers to create training deliverables and course content
- Documents job aids, training reviews, updates, and assessments
- Performs needs analysis for training and documentation needed to be developed or purchased for internally developed or third-party solutions
- Receives and shares feedback from clients in a continual effort to improve the overall user learning experience
- Analyzes the effectiveness of program leveraging a variety of data
- Provides input on documentation of training programs, curriculum, and outcome objectives
- Ensures feedback is incorporated into the design, development or facilitation of future programs
Skills
- Bachelor's degree from an accredited college/university
- 2+ years relevant work experience
- Or an equivalent combination of education and experience
- Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively
- Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate
- Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations
- Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business
- Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle
- Demonstrates functional and/or technical expertise
- Understands complex issues and demonstrates problem solving skills
- Communicates and sets clear goals with plans to deliver
- Manages competing priorities effectively
- Demonstrates self-starter, can-do attitude
- Leverages resources and teams around them to solve problems and create mutually beneficial outcomes
- Demonstrates proactive versus reactive thinking
- Asks questions to identify root cause and analyze situations more accurately
- Collaborates well across all areas of the business
- Actively listens to understand the meaning and intent of what the other person is communicating
- Demonstrates situational awareness - knows when and how to adjust leadership style in different situations
- Demonstrates self-awareness - understands strengths and weaknesses
- Demonstrates empathy - puts themselves in other's shoes
- Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes
- Demonstrates and encourages intellectual curiosity
- Continuous learner; seeks opportunities and knowledge for personal and professional growth
- Continuously seeks to improve and simplify pain points in the business
- Communicates with honesty
- Consistently treats others fairly and equitably
- Demonstrates reliability and does what they say they will do
- Subject to both typical office environment and outside locations with temperature and weather variations
- Must be able to lift and carry up to 25 pounds
- Occasional travel may be required
Benefits
- Eligible to earn an annual bonus, subject to changes in plan design and documents, applicable law, company success, thresholds met, and other terms and conditions of the Company’s active bonus policy for the respective year.
- Professional development through the latest training, tools, and technologies.
- Medical insurance plan.
- Dental insurance plan.
- Vision insurance plan.
- Disability insurance plan.
- 401(k) retirement savings plan.
- PTO, including paid sick time.
- 8 paid holidays per year for salaried and hourly team members.
Company Overview