Note: The job is a remote job and is open to candidates in USA. DailyPay is a worktech company and leading on-demand pay solution that uses technology to help employers strengthen relationships with their employees and support workers’ financial well-being. The Analyst I will monitor and resolve Data Exchange issues, research alerts and anomalies, identify root causes, escalate operational risks, and support incident resolution and cross-functional partners.
Responsibilities
- Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts to minimize impact on service continuity, ensure data accuracy, prevent delays, and identify root causes
- Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns
- Blend standard runbook execution with deep analytical research to resolve complex alerts, proactively identifying and flagging any outdated procedures to leadership
- Proactively identify and report incidents, supporting the resolution process from detection through to root-cause identification; with guidance from Analyst II’s or Leads when necessary
- Support cross-functional partners on complex escalations by compiling all relevant details, ensuring other teams have the necessary context to address the issue without further information
- Develop familiarity with payroll or money movement processes to better understand the business context of Data Exchange operations
- Build experience identifying trends and anomalies through data analysis to support proactive issue detection
Skills
- • Bachelor's degree or 1+ years of relevant experience in an operational or real-time monitoring environment
- • Exceptional attention to detail to ensure high-precision resolution of Data Exchange issues
- • Ability to prioritize effectively and maintain high-quality execution in a fast-paced environment
- • Resourceful problem-solver with the ability to leverage available documentation to drive resolutions independently
- • An aptitude for learning and applying foundational technical skills (e.g., basic querying or monitoring tools) to support troubleshooting efforts
- • Strong communication skills and the ability to collaborate effectively across teams; ability to support critical business needs outside of standard business hours as needed
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Company Overview
Company H1B Sponsorship