Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is a healthcare diagnostics company seeking a Digital Product Analyst to support the lifecycle, execution, and continuous optimization of Epic Aura lab integrations and interoperability solutions. The role translates customer insights, clinical lab workflows, and product roadmaps into features and user stories while supporting Agile delivery, product analytics, customer research, and integration optimization.
Responsibilities
- Capture, define, and write detailed features and user stories for Epic Aura integrations and interoperability network tools, aligned to clear Definitions of Ready (DoR) and Definitions of Done (DoD)
- Partner closely with Agile Release Trains (ARTs), Scrum teams, software engineers, and quality assurance to guide refinement, sizing, sprint planning, and delivery of user stories
- Actively drive sprint-level execution by addressing clarifying questions from engineers, adding technical and business detail, evaluating acceptance criteria, and clearing operational roadblocks
- Support the end-to-end client and partner experience across the Epic Aura orders and results lifecycle
- Collaborate with clinical franchise teams to support the launch and configuration of new diagnostic test products and specialized integration workflows, simplifying provider access and time-to-market
- Assist in analyzing Epic Aura release notes, system capabilities, and interoperability tooling to identify opportunities for automation, self-service onboarding, and standardized messaging
- Gather, evaluate, and synthesize feedback from ordering client health systems, internal operations, and commercial teams to pinpoint integration pain points, expectations, and adoption barriers
- Track, monitor, and analyze how client health systems utilize Epic Aura features; evaluate adoption metrics, order drop-offs, and result delivery performance to validate product-market fit
- Partner with product management and business stakeholders to develop effort-vs.-benefit models, evaluating whether specific features or automation tools warrant engineering investment
- Benchmark industry EHR interoperability trends, competitive connectivity solutions, and regulatory changes to inform product roadmap refinement
Skills
- **3–5 years** of progressive experience in a Digital Product Analyst, Business Systems Analyst, or related technical product role
- Demonstrated hands-on experience working in an Agile/Scrum framework, actively authoring user stories, managing acceptance criteria, and participating in team ceremonies
- Knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial.)
- Knowledge of relevant market trends with the ability to identify opportunities
- Knowledge of 'VOC' and Customer analytics technologies
- Strong analytical and critical thinking skills
- Deep technical skills
- Strong verbal and written communication skills
- Strong collaboration skills
- Ability to work independently while partnering with Business Product Owners
- Advanced level expertise in analytical tools (e.g. Excel pivot tables, Tableau, etc.)
- Bachelor's degree in Computer Science, Business or a related field. Equivalent work experience can substitute for the degree
- **1–3 years** of experience in healthcare IT, clinical diagnostics, laboratory operations, or electronic health record (EHR) interoperability
- Familiarity with Epic EHR ecosystems, specifically **Epic Aura**, orders/results workflows, or HL7/FHIR messaging standards
- Experience supporting Scaled Agile Framework (SAFe) environments or Agile Release Trains
- Agile development methodology knowledge desired
- Healthcare or clinical lab industry knowledge beneficial
- Awareness of change management principles
- Business process mapping (BPM) skills beneficial
Benefits
- Remote daily work arrangement
- Annual Incentive Plan (AIP) target of 5%
Company Overview
Company H1B Sponsorship